Sales Operations Manager
SMS group USA
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Job Level
About the role
- Develop new clients and business opportunities in merchandising and retail execution.
- Ensure compliance with operational standards and key field performance KPIs.
- Lead and manage the field operations team (Team Leaders, developers, merchandisers).
- Optimize routes, resources, operational costs and budget.
- Implement continuous improvement processes and field-tracking technologies.
- Maintain strong relationships with current clients and manage critical escalations.
- Collaborate with Marketing, Trade and Sales to enhance in-store visibility and activations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Sales, or related fields (Master’s degree preferred).
- Proven experience leading sell-out sales and commercial execution within FMCG, retail services, or merchandising environments in the U.S.
- Strong hands-on experience with major national retailers (Walmart, Target, Kroger) and Hispanic retail chains.
- Deep understanding of sell-out-driven execution models, retail KPIs, category management, and trade marketing.
- Strong commercial acumen with experience in client leadership, brand development, and portfolio expansion.
- Proven ability to lead multicultural, geographically dispersed field teams.
- Advanced analytical skills with proficiency in Nielsen, POS data, Power BI, and retail execution platforms.
- Solid knowledge of U.S. labor and operational regulations (Canada experience is a plus).
- Highly results-driven leader with a strong execution mindset and business ownership approach.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business developmentoperational standardsfield performance KPIscontinuous improvement processesfield-tracking technologiessell-out salescommercial executioncategory managementtrade marketinganalytical skills
Soft skills
leadershipclient managementrelationship buildingresults-drivenexecution mindsetbusiness ownershipcollaborationmulticultural team leadershipproblem-solvingcommunication
Certifications
Bachelor’s degreeMaster’s degree (preferred)