Field Service Technician I

Smiths Group plc

Field Service Technician repairing and maintaining Smiths Detection’s airport and security screening equipment near Norfolk. Traveling daily to customer sites and supporting technical service operations.

Posted 8/4/2026full-timeRemote • Norfolk • Virginia • 🇺🇸 United StatesJunior💰 $58,800 - $87,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, repairing, and maintaining electrical and electronic systems while ensuring customer satisfaction and compliance with safety standards. Proficient in technical support, documentation, and effective communication with customers and team members.

Highest-signal resume keywords

Electrical System TroubleshootingCustomer Service SkillsTechnical Support ProvisionMS Office Suite ProficiencyField Equipment Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical System RepairElectronic System RepairField Equipment InstallationMaintenance DocumentationParts ManagementEquipment CalibrationTechnical TrainingSafety ComplianceTroubleshootingCustomer Reporting

Soft Skills

Excellent CommunicationOrganizational SkillsInterpersonal SkillsTeamwork OrientationResponsiveness to Customer Issues

Certifications & Qualifications

Associate’s DegreeTrade CertificationMilitary Training

Industry Keywords

Field ServiceCustomer SatisfactionHealth and Safety ComplianceEnvironmental PoliciesSecurity Clearance

About the role

Key responsibilities & impact

Meet daily service repair needs and drive customer satisfaction
Install, repair, and maintain field equipment
Provide customer training as required
Document inspections, maintenance, and repair work
Order, install, and return parts while managing repair-parts cycle time
Review logs for open issues and prepare customer reports
Participate in service sales opportunities and revenue programs
Maintain and calibrate tools and test equipment
Assess equipment performance and recommend modifications or improvements
Provide technical support to customers and service professionals
Participate in site surveys, pilot service activities, and meetings
Maintain communication with senior FSEs and Product Managers
Control and minimize costs
Travel to customer sites, including airports, correctional facilities, courthouses, and cruise ships
Comply with health, safety, environmental, export-control, and security policies

Requirements

What you’ll need

Associate’s degree, related trade certification, or military training in electrical, electronic, or mechanical fields
Alternatively, 1–3 years of comparative related work and life experience in an electrical or mechanical field service role
Computer literacy
Competency with all programs in the MS Office Suite
Aptitude for learning specialized software
Minimum 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment
Excellent communication, organizational, interpersonal, telephone, and customer-service skills
Strong customer focus and teamwork orientation
Responsiveness to customer issues
Willingness and ability to travel at short notice
Ability to pass TSA vetting and a federal background investigation when required
Ability to obtain a U.S. personal security clearance when required
Ability to lift/carry 80 lbs
Ability to push/pull 200 lbs
Ability to move/manipulate equipment weighing up to 1,000 lbs with assistance
Ability to bend, stoop, twist, turn, and work in unusual positions
Ability to work safely in extreme environments around dangerous industrial equipment
Willingness to work travel, overtime, and hours outside Monday–Friday when required

Benefits

Comp & perks

Competitive Business Profit Plan
Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Flexible benefits to suit lifestyle
Health and wellbeing support
Financial and lifestyle support
Excellent training
Career growth opportunities locally and globally
Inclusive environment
Leadership focus
Safety and wellbeing focus