Field Service Technician II

Smiths Group plc

Field Service Technician installing and maintaining detection and screening equipment for Smiths Detection. Traveling around Seattle area, ensuring customer satisfaction with service repairs and performance.

Posted 5/19/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $75,240 - $101,860 per yearWebsite

About the role

Key responsibilities & impact

Responsible for meeting daily service repair needs and driving customer satisfaction.
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
Order, install, and return parts and manages repair parts cycle time.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated.
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.

Requirements

What you’ll need

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
(Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role).
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Must be responsive to all customer issues at all times.
Must be willing & able to travel at short notice.

Benefits

Comp & perks

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally.
You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing.
You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills.
Be part of a team where we are making the world a safer place.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingfield repairelectrical systemselectronic systemsmechanical systemsequipment maintenancecustomer trainingtechnical supportrepair documentationperformance assessment

Soft Skills

customer satisfactionresponsivenesscommunicationproblem-solvingteam collaborationadaptabilityattention to detailtime managementsales assistancereport preparation

Certifications

Associate’s DegreeRelated Trade CertificationMilitary Training