Field Engineer

• Daily travel to locations in and around the Anchorage area, including the airport
• Meet daily service repair needs and drive customer satisfaction
• Install, repair and maintain equipment in the field and provide customer training as required
• Document all inspections, maintenance and repair work and submit paperwork in a timely basis
• Order, install, and return parts and manage repair parts cycle time
• Review logs for open issues and prepare formal reports to customers as necessary
• Participate in Service Sales opportunities and assist with promoting and implementing revenue programs
• Ensure tools and test equipment are properly maintained and calibrated
• Assess product/equipment performance based on field support data and recommend modifications or improvements
• Provide technical support to customers and other service professionals as required
• Participate in site surveys, pilot program service activities, and attend meetings as needed
• Maintain clear and concise business communication, both oral and written
• Establish and maintain relationships with senior FSEs and Product Managers to support customer needs
• Control and minimize costs and comply with company health, safety and environmental policies
• Comply with all applicable U.S. export control and security regulations
• Travel, overtime and work hours other than Monday-Friday may be required

Field Service Technician II

Senior Field Engineer

Field Service Engineer

Field Solutions Engineer – Public Sector

Product Service Engineer

Field Service Engineer III