Field Service Technician II

Smiths Group plc

full-time

Posted on: 9/24/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $49,860 - $116,340 per year

Mid-LevelSenior

Ray

About the role

Daily travel to locations in and around the Anchorage area, including the airport
Meet daily service repair needs and drive customer satisfaction
Install, repair and maintain equipment in the field and provide customer training as required
Document all inspections, maintenance and repair work and submit paperwork in a timely basis
Order, install, and return parts and manage repair parts cycle time
Review logs for open issues and prepare formal reports to customers as necessary
Participate in Service Sales opportunities and assist with promoting and implementing revenue programs
Ensure tools and test equipment are properly maintained and calibrated
Assess product/equipment performance based on field support data and recommend modifications or improvements
Provide technical support to customers and other service professionals as required
Participate in site surveys, pilot program service activities, and attend meetings as needed
Maintain clear and concise business communication, both oral and written
Establish and maintain relationships with senior FSEs and Product Managers to support customer needs
Control and minimize costs and comply with company health, safety and environmental policies
Comply with all applicable U.S. export control and security regulations
Travel, overtime and work hours other than Monday-Friday may be required

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (equivalence through comparative work and life experience of >3 years is acceptable)
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
Possess basic technical knowledge on the company’s Trace and X-Ray technologies
Excellent communication skills and strong orientation for customer focus and teamwork
Must be responsive to all customer issues at all times and willing & able to travel at short notice
Must be able to lift/carry 80 lbs and have full body mobility
Must be confident in operation of carts, hoists, davit cranes, pallet jacks or other devices
Ability to work safely in varied environments and around dangerous industrial equipment
Self-motivated, reliable, and accountable with excellent organizational and interpersonal skills
Excellent telephone skills
May require supervision of others on a project basis
Requires Sensitive Security Information (SSI) access and vetting via the TSA; must pass federal background investigation; this position may require a U.S. Personal Security Clearance