Customer Reliability Engineer
Smiths Group plc
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As a Customer Reliability Engineer, you will coordinate schedules and participate in work with the customer to comply with the “Reliability Support Agreement (RSP)”.
- Troubleshoot by investigating problems related to product performance and application specific issues.
- Make complex and independent seal and equipment evaluations, selections and recommendations and manage John Crane owned inventory at site.
- Interact with customer appointed program manager, as needed to ensure needs are met and customer is satisfied with John Crane performance of RSP.
- Address any issues immediately as they arise.
- Travel as required performing duties and working directly with customers.
- Review customer applications proactively and make specific recommendations for MTBR improvement under general direction of the engineering.
- Analyze and evaluate specific customer applications. Then submit recommendations for improvement via the John Crane Application Data Information Sheet directly to Engineer.
- Direct and troubleshoot as required the application, installation and commissioning of mechanical seals and their auxiliary support systems.
- Observe, collect and evaluate customer data. Then report seal program’s results utilizing John Crane’s current reliability management software, under general direction of the engineering.
- Analyze the equipment survey for inventory optimization opportunities within current consignment management guidelines.
- Manage, consolidate and standardize inventory at all times.
- Maintain John Crane ‘s equipment survey.
- Communicate orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance.
- May include making technical presentations to customers or management with oversight from the engineering.
- Provide customer training for maintenance and operations personnel as required.
- Assist customer with the “Management of Change (MOC)” process.
- Prepare and submit “MOC Forms” for new stock requirements, deletion of obsolete stock items and complete catalog description changes.
- Collect new equipment data sheets from customer’s project engineers and make initial recommendations for approval by engineering.
- Monitor KPI’s, prepare and submit monthly reports by due date.
Requirements
- Bachelor of Engineering Degree
- Minimum of 5 years in Rotating Equipment Reliability
- Must be a professional engineer
- Understanding of oil and gas processes would be an asset
- Knowledge of pumping systems would be an asset
- Well organized
- Thorough understanding of the Microsoft Office Suite of applications.
- Works independent and remotely
- Troubleshooting and problem-solving skills
- Good communication skills to deliver presentations, reports and problem solve
- Must safely be able to navigate through industrial environment
- Valid driver’s license and abstract required for insurance purposes
- Ability to work unsupervised
- Regular travel required between Cenovus and to our office and other customer sites as required.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Rotating Equipment ReliabilityTroubleshootingProblem-solvingMechanical sealsInventory optimizationKPI monitoringApplication evaluationData analysisTechnical presentationsCustomer training
Soft skills
Well organizedGood communicationIndependent workCustomer interactionCounselingRecommendationsTechnical assistanceTime managementAdaptabilityTeam collaboration
Certifications
Bachelor of Engineering DegreeProfessional Engineer licenseValid driver’s license