Field Service Technician II
Smiths Group plc
full-time
Posted on:
Location Type: Remote
Location: Remote • Austin • 🇺🇸 United States
Visit company websiteSalary
💰 $48,500 - $112,500 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for meeting daily service repair needs and driving customer satisfaction.
- Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
- Completes all scheduled maintenance within required deadlines.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
- Conducts follow up calls with the customer to ensure satisfaction of work.
- Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.
Requirements
- Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
- Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
- Must be responsive to all customer issues at all times.
- Must be willing & able to travel at short notice.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
- Equipment allowances
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingfield repairelectrical systemselectronic systemsequipment maintenancecustomer training
Soft skills
customer satisfactioncommunicationteamworkmentoringcustomer focus
Certifications
Associate’s DegreeRelated Trade CertificationMilitary Training