Field Engineer

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Must be able to respond to emergency and non-scheduled calls for service within established response time goals
• Completes all scheduled maintenance within required deadlines
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Maintains an accurate inventory of parts and tools
• Maintains currency on all technical certifications
• Reviews all logs for open issues and prepares formal reports to customers as necessary
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
• Ensures that tools and test equipment are properly maintained and calibrated

Field Service Technician II

Field Service Technician I