Clinical Account Manager

SmithRx

Pharmacist Account Manager responsible for post-sale success of SmithRx clients via clinical consultation and pharmacy benefit analysis. Collaborating effectively to meet clinical goals and enhance client satisfaction.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborates with clients and account managers to evaluate client’s clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS and NCQA measures
Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management
Comprehends and effectively explains formulary and clinical programs value proposition to clients
Recommend and implement clinical programs for clients to provide cost savings to clients and members.
Stays current with market trends and provides clinical market intelligence to clients
Communicates drug information to clients and responds to plan-specific clinical inquiries
Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
Able to incorporate treatment and practice guidelines into client presentations including up-selling opportunities
Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

Requirements

What you’ll need

Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
Current and unrestricted Pharmacist license (any state)
5+ years of experience working as a licensed pharmacist
3+ years working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred
3+ years experience working in a client-facing role with external clients (beyond patients and prescribers) required
Executive-level communication (including developing & delivering formal presentations) and interpersonal skills, required
An obsession with customer experience and customer satisfaction
A passion for solving difficult problems together in collaboration with the broader team
Ability to work independently as well as part of an extended, cross-functional team
Self-driven, results-oriented work ethic with a positive outlook
Ability to take initiative with little to no direction
Empathic communicator with a consultative approach, able to see things from other person's point of view

Benefits

Comp & perks

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical consultationclinical account managementdata analysisdrug benefit designformulary complianceutilization managementmedication adherenceHEDIS measuresNCQA measurestreatment guidelines

Soft Skills

client satisfactionclient retentionexecutive-level communicationinterpersonal skillscustomer experienceproblem-solvingcollaborationindependent workinitiativeempathy

Certifications

Pharmacist licenseBachelor’s degree in PharmacyAdvanced degree in Pharmacy