Senior Account Manager

SmithRx

Senior Account Manager ensuring client satisfaction and retention for Tier 1 customers at SmithRx. Building strategic relationships and managing account success plans with operational leadership.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Complete reporting and data requirements based on client and team needs
Take responsibility and be accountable for ensuring customer satisfaction and retention of a complex portfolio of clients.
Build trusting relationships with client contacts from the frontlines to C-suite leadership
Maintain a comprehensive understanding of business challenges faced by customers
Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
Identify product gaps by conducting business impact assessments and managing client expectations
Actively participate in Customer Success projects and initiatives as requested by Leadership

Requirements

What you’ll need

Requires 5+ years of direct account management or relationships management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
A strong history of working strategically with diverse and complex clients
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
Ability to work independently as well as part of an extended, cross-functional team
Bachelor's degree or equivalent experience required

Benefits

Comp & perks

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementrelationship managementproject managementbusiness impact assessmentsclient satisfaction

Soft Skills

customer satisfactioninterpersonal skillsexecutive-level communicationconflict mediationtrust buildingindependent workteam collaboration

Certifications

Bachelor's degree