SmithRx

Senior Application Analyst

SmithRx

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Application & Workflow Configuration: Lead the administration and build of internal logic, triggers and automated workflows within:
  • CLM: Configuring automated contract routing and workflows (e.g., Ironclad, Linksquare).
  • Telephony & CTI: Managing IVR flows, call routing logic, and agent presence sync (e.g., Talkdesk, Five9).
  • Notification Platforms: Designing automated SMS/Email trigger logic.
  • Survey Tool: Help manage data flow from surveys to other applications.
  • Vendor Selection & Evaluation: Lead the technical evaluation and selection process for new software vendors. This includes defining business requirements, conducting RFPs, performing gap analyses and managing proof-of-concept (POC) phases.
  • Integration Management: Lead the full lifecycle of integrations between these tools and Salesforce, from initial mapping and setup to ongoing monitoring of data synchronization.
  • Cross-Functional Optimization: Partner with stakeholders in Sales, RevOps, Customer Support and other business teams to identify manual bottlenecks and implement automated solutions across the tech stack.
  • Service Cloud Support: Support the technical setup of the Service Cloud environment, ensuring that external communication tools are perfectly synced with Salesforce objects.
  • Data Governance & Troubleshooting: Maintain data integrity across integrated platforms and act as Tier 3 support for application-specific issues, reading and troubleshooting code/APIs to resolve failures.

Requirements

  • 8+ years in Business Systems/IT/Ops with 5+ years specifically in application analysis, workflow automation, and systems integration
  • Expertise in managing 3rd-party tool support directly and negotiating technical specifications with external engineers
  • Proven ability to build complex, multi-step automations natively within SaaS platforms to drive team efficiency.
  • Advanced skills in mapping data schemas and managing high-integrity, real-time synchronization between systems.
  • Hands-on experience using out of the box integration and middleware tools to connect a diverse tech stack to a Salesforce hub.
  • Proven ability to collaborate with business units to architect technical requirements from conceptual pain points.
  • Excellent problem-solving skills, with a proactive and creative approach to developing innovative and effective solutions to improve system performance
  • Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
  • Strong data management abilities, skilled at organizing, analyzing, and interpreting data to support decision-making.
Benefits
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application analysisworkflow automationsystems integrationdata schema mappingreal-time data synchronizationautomation within SaaS platformsintegration and middleware toolsdata governancetroubleshooting codeAPI management
Soft Skills
problem-solvingcollaborationcommunicationorganizational skillscreativityproactive approachanalytical skillsteam efficiencystakeholder engagementnegotiation