SmithRx

Senior Salesforce Administrator

SmithRx

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Manage advanced Salesforce configurations, security settings, and user roles.
  • Lead the technical setup and maintenance of the Service Cloud environment, including routing, CTI integrations and Case Management to support a high-performing contact center.
  • Oversee the end-to-end lifecycle of third-party integrations, from initial API setup and mapping to ongoing monitoring and troubleshooting of data sync issues.
  • Design and implement scalable Salesforce solutions, including custom objects and advanced declarative automation.
  • Work closely with Sales, Marketing, Account Management, Product/Engg, Customer Support teams and other teams to identify automation opportunities that improve efficiency.
  • Assist with data governance, ensuring data integrity, deduplication and compliance.
  • Develop advanced reports, dashboards, and analytics for actionable insights.
  • Support release management, change management and deployment cycles.

Requirements

  • 8+ years of total relevant experience; 5+ years of Salesforce administration experience with hands-on expertise in configuration, automation and integrations.
  • Deep experience setting up and optimizing Service Cloud features and Contact Center technologies (e.g., IVR/CTI integration, Chat, and complex routing logic).
  • Strong understanding and experience of integrations, APIs and middleware tools to enhance system functionality.
  • Proven ability to design scalable solutions and automation that improve Sales, Rev Ops, Marketing and Customer Support team workflows.
  • Experience working with security models, permission structures and data governance best practices.
  • Salesforce Certifications: Must have Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications. Preferred certifications include Advanced Administrator and Platform Developer I.
  • Excellent problem-solving skills, with a proactive and creative approach to developing innovative and effective solutions to improve system performance
  • Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
  • Strong data management abilities, skilled at organizing, analyzing, and interpreting data to support decision-making.
Benefits
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce administrationSalesforce configurationSalesforce automationSalesforce integrationsAPI setupdata governancereport developmentdashboard creationanalyticschange management
Soft Skills
problem-solvingcommunicationcollaborationcreativityorganizational skillsproactive approachdata managementanalytical skillsinterpersonal skillsworkflow improvement
Certifications
Salesforce AdministratorSales Cloud ConsultantService Cloud ConsultantAdvanced AdministratorPlatform Developer I