Pharmacy Network Support Associate
SmithRx
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Support the end-to-end screening & credentialing process for new and existing pharmacy partners, meticulously auditing applications and documentation to guarantee 100% accuracy and adherence to URAC and SmithRx standards.
- Identify eligible pharmacies by conducting Primary Source Verification of pharmacy licensure, insurance, and accreditations and perform critical screenings against federal exclusion lists including OIG and GSA/SAM
- Manage all administrative aspects of pharmacy credentialing and recredentialing processes from start to finish. This includes preparing required documentation, sending out standardized requests, and performing data entry for both initial and renewal cycles.
- Coordinate with team members to proactively track and manage key submission and expiration dates for pharmacy recredentialing materials, ensuring timely follow-up and outreach to network pharmacies.
- Provide regular updates to key stakeholders on credentialing activities, including but not limited to progress updates, identified risks, and network health
- Maintain strict data integrity by accurately performing data entry, updating spreadsheets, and managing digital records using established naming and filing protocols.
- Helps orchestrate all incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are accurately triaged, tracked, and resolved within a timely fashion.
- Act as the administrative owner of the Pharmacy Network Jira board, routing tasks to the appropriate teams to ensure swift resolution of network issues according to established SLAs.
- Manage and resolve pharmacy escalations by gathering the necessary information, collaborating with internal teams, and coordinating subsequent follow-up communications.
- Assists in managing the end-to-end network satisfaction survey, preparing materials and targeted questions, distributing to external partners, monitoring response rates and translating feedback into actionable improvement plans.
- Offer crucial daily administrative and clerical assistance, alongside other delegated responsibilities.
Requirements
- High school diploma or equivalent is required. Some college coursework or a relevant certification is a plus.
- 1-2 years of focused administrative support experience in a healthcare, compliance, or credentialing environment is highly preferred.
- Exceptional organizational skills and meticulous attention to detail, with a proven ability to manage multiple priorities and meet tight deadlines in a fast-paced setting.
- Strong proficiency in Google Workspace and Microsoft Office Suite (especially MS Excel/Google Sheets) and the ability to rapidly learn new enterprise software (e.g., Jira).
- Outstanding written and verbal communication skills essential for clear correspondence with network providers and internal stakeholders.
- A self-driven, motivated, and highly proactive individual who takes initiative to anticipate needs and problem-solve independently.
- Proven capacity to identify and resolve complex administrative issues, escalate concerns appropriately, and recommend effective process improvements.
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycredentialingprimary source verificationauditingprocess improvementadministrative supportrisk identificationnetwork satisfaction survey managementproblem-solving
Soft skills
organizational skillsattention to detailcommunication skillsproactiveself-driventime managementmultitaskingcollaborationinitiative
Certifications
high school diplomarelevant certification