SmithRx

Revenue Operations Business Analyst

SmithRx

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Stakeholder Partnership & Requirements Gathering: Conduct deep-dive sessions with sales, finance, legal, account management, and other stakeholders to understand challenges, pain points, and business needs for RevOps processes.
  • Requirements Documentation: Translate gathered business needs into requirements, user stories, and acceptance criteria for Analysts and Business Systems team members.
  • Process Mapping: Work in close partnership with teams to map end-to-end current and future state RevOps processes.
  • Change Management & Enablement: Develop and maintain enablement and training materials for all new or updated RevOps processes, tools, and system changes.
  • Training & Rollout: Work with team on rollout strategy for process and system updates; own training and ensuring high user adoption
  • User Acceptance Testing (UAT): Partner with team to design, execute, and manage UAT plans for major system changes before they go live.
  • Implementation Support & Follow Through: Own and maintain the central repository of RevOps process documentation, ensuring it is current, accurate, and easily accessible.
  • Sustained Alignment: Monitor post-launch adherence and data integrity, working with Analysts to identify and resolve gaps.
  • Communication: Act as the central hub/POC for questions post roll out

Requirements

  • Experience: 3+ years as a Business Analyst, or similar function within a Revenue Operations or Sales Operations organization
  • Domain Expertise: Experience documenting processes and requirements related to CRM (Salesforce), including deal and/or Contract Management
  • Analytical & Communication Skills: Exceptional ability to synthesize complex, highly detailed, nuanced information, strong analytical and problem-solving skills, and superior verbal/written communication and presentation abilities.
  • Mindset: Proactive, self-starter, comfortable driving clarity in complex "grey areas”
  • People-Focused: Comfortable proactively engaging stakeholders, bringing people together to gather requirements and dive into details, identify solution options to present to team for decision-making
  • Experience with Jira for project management preferred
  • Understanding of PBM space or healthcare background preferred
  • Comfortable using AI to maximize efficiency preferred
Benefits
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
requirements gatheringprocess mappinguser acceptance testingrequirements documentationchange managementanalytical skillsproblem-solving skillstraining developmentCRM documentationdata integrity
Soft skills
communication skillsproactive mindsetpeople-focusedstakeholder engagementpresentation abilitiessynthesis of complex informationdriving claritycollaborationattention to detailadaptability