Senior IT Business Analyst – ServiceNow

Smithfield Foods

Senior IT Business Analyst serving as liaison for ServiceNow platform at Smithfield. Responsible for delivering platform enhancements and ensuring alignment with business objectives.

Posted 7/15/2026full-timeSmithfield • Virginia • 🇺🇸 United StatesSenior💰 $75,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow platform management, including ITSM, CSM, and ITOM modules, while effectively engaging stakeholders and managing requirements in Agile environments to drive business value.

Highest-signal resume keywords

ServiceNow Platform ExpertiseRequirements GatheringBacklog ManagementAgile/Scrum ExperienceAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNowITSMCSMITOMRequirements GatheringBacklog ManagementUser Acceptance TestingSprint PlanningPlatform EnhancementsContinuous Improvement

Soft Skills

Analytical AbilitiesProblem-SolvingCommunication Skills

Industry Keywords

ITILService ManagementStakeholder EngagementDemand IntakePlatform Governance

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

The Sr. IT Business Analyst serves as the primary liaison between business stakeholders and the ServiceNow platform team.
Responsible for intake, analysis, prioritization, and successful delivery of platform enhancements, new capabilities, and continuous improvements.
Ensure all ServiceNow work aligns to business objectives, is clearly defined for development, properly prioritized, and successfully delivered through User Acceptance Testing (UAT).
Contribute to platform governance, roadmap alignment, and realization of measurable business value.
Key responsibilities include demand intake & stakeholder engagement, backlog management & prioritization, sprint planning & delivery coordination, requirements translation, user acceptance testing & release validation, and to drive value realization.

Requirements

What you’ll need

Bachelor's Degree from an accredited four-year college or university in a business, information systems or related field and 5+ years of relevant experience in progressive IT related roles; or equivalent combination of education and experience, required.
A strong understanding of the ServiceNow platform (ITSM, CSM, ITOM, or related modules).
Familiarity with ITIL or service management frameworks.
Key skills include strong analytical, problem-solving, and communication abilities.
Experience working in Agile/Scrum environments.
Strong experience in requirements gathering and backlog management.
Proven ability to work effectively in fast-paced, dynamic environments.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development programs
Tuition assistance
Scholarship Program for employees’ children