Commercial Excellence Analyst, Salesforce.com

Smith+Nephew

Commercial Excellence Analyst driving sales force effectiveness and implementing CRM capabilities. Central role in modernizing commercial processes within the Ortho business unit of a medical technology company.

Posted 6/9/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSenior💰 €59,500 - €100,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support and coordinate local CRM rollouts, including user acceptance testing (UAT), deployment readiness, and continuous enhancements
Deliver and reinforce CRM training for sales teams, including onboarding and offboarding of sales representatives
Lead and participate in regular CRM and commercial governance meetings to monitor adoption, data quality, and performance
Translate CRM insights and analytics into actionable recommendations
Drive integration of planning and opportunity management in CRM
Implement Sales Representative territory design and mapping; execute on Salesforce benchmarking
Consult in local incentive scheme design and alignment to strategy

Requirements

What you’ll need

Bachelor’s degree in e.g. Business, Engineering, Analytics, Economics or equivalent qualification (professional training)
Min. 3 years of relevant experience in a similar role in Business Analytics, Sales Operations, Commercial Excellence, Business Intelligence or equivalent positions
Comprehensive expertise in CRM SFDC
Proven experience analysing and validating commercial data as well as deriving and executing insights for Commercial Excellence (Sales KPIs, Forecasting)
Demonstrated experience integrating new IT tools, especially (new) CRM functions
Savviness in MS Office (especially Excel and Power BI), professional skills in Salesforce CRM
Very good German and English language skills (written/spoken)

Benefits

Comp & perks

Generous Annual Bonus and Pension Schemes
Save As You Earn share options
30 Vacation Days per year as well as one extra day off each year for volunteering activities
Employee Assistance Program (Mental Health)
Life/Accident Insurance and much more
Adaptible working hours
Possibility to partly work from home
Discounts on fitness clubs and local public transport as well as bicycle leasing (JobRad)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMSalesforceBusiness AnalyticsSales OperationsCommercial ExcellenceBusiness IntelligenceData AnalysisForecastingExcelPower BI

Soft Skills

communicationleadershiptrainingconsultingcollaborationanalytical thinkingproblem-solvingorganizational skillsadaptabilitystrategic thinking

Certifications

Bachelor’s degreeprofessional training