ASEAN Service Growth Manager

Smith+Nephew

ASEAN Service Growth Manager driving service revenue growth and monetization across ASEAN regions. Collaborating with cross-functional teams at Smith+Nephew to enhance service offerings and strategies.

Posted 6/7/2026full-timeSingapore • 🇸🇬 SingaporeSeniorLeadWebsite

About the role

Key responsibilities & impact

Drive measurable service revenue growth across ASEAN
Increase service contract penetration and lifecycle monetization
Develop and execute regional service growth plans aligned with EM strategy
Build and maintain a qualified service opportunity pipeline
Partner with Sales leadership to embed service within capital sales strategy
Position service as a value driver during customer acquisition and retention
Support commercial teams in identifying service upsell and cross-sell opportunities
Improve install base visibility and service coverage
Identify non-contracted systems and convert into recurring revenue
Drive adoption of standardized service offerings and pricing frameworks
Deploy contracts, refurbishment, rental, and value-added services programs
Support launch and scaling of new service offerings
Track and manage KPIs including service revenue growth and customer experience indicators
Act as primary interface between Service, Commercial, Marketing, and Finance
Support regional leaders in executing service growth initiatives
Enable field teams through structured engagement and coaching

Requirements

What you’ll need

Bachelor's degree in biomedical engineering, Electronics, Medical Technology, Business, or a related field
MBA or equivalent commercial/business experience preferred
10+ years of experience in Medical Devices across commercial, service, lifecycle management, or business growth roles
Demonstrated track record of driving measurable revenue growth, lifecycle monetization, or business expansion initiatives
Strong commercial acumen with proven ability to influence sales organizations and cross-functional stakeholders without direct authority
Experience working across multi-country or regional environments, preferably within emerging markets
Ability to operate effectively in transformation and growth environments with high organizational complexity
Data-driven decision maker with strong execution mindset and ability to translate strategy into actionable plans
Excellent stakeholder management and collaboration skills
Strong presentation and communication skills
Experience building business cases, growth plans, or commercial initiatives is highly desirable
Six Sigma or process improvement certifications are advantageous but not mandatory

Benefits

Comp & perks

Generous annual bonus and pension Schemes
Save As You Earn share options
Flexible Vacation and Time Off
Paid Holidays and Paid Volunteering Hours
Private Health and Dental plans
Healthcare Cash Plans
Income Protection
Life Assurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service revenue growthservice contract penetrationlifecycle monetizationKPI managementbusiness expansiondata-driven decision makingbusiness case developmentgrowth plan executioncommercial initiatives

Soft Skills

commercial acumenstakeholder managementcollaborationpresentation skillscommunication skillsinfluence without authoritycoachingexecution mindsetstrategic planning

Certifications

Six Sigma