Pressure Injury Prevention Customer Success Specialist, NorCal

Smith+Nephew

Customer Success Specialist driving adoption and training for LEAF technology. Collaborating with healthcare teams to enhance clinical education and optimize platform utilization.

Posted 6/7/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Driving adoption, optimization, and expansion of the LEAF technology platform
Delivering clinical education and ongoing support
Ensuring high utilization across assigned LEAF accounts
Leading initial customer training and planning Go-Live events
Providing continuing education through initiatives like Turn Academy
Collaborating with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams
Onboarding new accounts within assigned Integrated Delivery Networks
Troubleshooting issues and providing remote or on-site assistance
Developing partnerships with clinical teams

Requirements

What you’ll need

Strong clinical foundation—ideally as a Registered Nurse
Bachelor's degree preferred
At least three years of clinical experience
Prior exposure to clinical technology platforms highly desirable
Solid understanding of hospital turning and repositioning protocols
Strong data analytics skills
Confident presenting and training clinical staff
Comfortable traveling up to 50% as needed
Self-starter mindset and passion for innovation, patient care, and improving clinical outcomes
Collaborative and team-oriented

Benefits

Comp & perks

401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical, Dental, Vision
Health Savings Account (Employer Contribution of $500+ annually)
Employee Assistance Program
Parental Leave
Fertility and Adoption Assistance Program
Discounts on fitness clubs, travel and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical educationdata analyticstroubleshootinghospital turning protocolsrepositioning protocols

Soft Skills

collaborativeteam-orientedself-starterpassion for innovationstrong presentation skills

Certifications

Registered Nurse