Global Commercial Training Manager – Content Creation

Smith+Nephew

Train and certify sales teams on Smith+Nephew's SPM products and procedures. Conduct training sessions and assist in improving sales effectiveness through commercial understanding.

Posted 6/2/2026full-timeAndover • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver training to both new and tenured sales professionals, through various venues including live instructor led courses, virtual classrooms, and field-based training/coaching.
Run learning events (classroom, webinar, field based, etc.) in the Learning Unlimited platform.
Ensure that all members of the sales team are certified on the knowledge, skills, and behaviors needed to win (e.g., product, clinical and procedural knowledge, primary competitors and how to win against them, selling skills, negotiation skills, business planning, tenders)
Deliver the curriculum as aligned with Global Commercial Training competency framework, train sales reps on the Smith+Nephew selling process, and strive to accelerate sales readiness and preparedness of the sales force
Join the Commercial team on field visits (20%) to ensure the right implementation of both product/clinical competence as well as sales enablement skills’ implementation.
Field based training/coaching will be on an individual or small group basis during territory-based field visits, but it could also entail local seminars, workshops, and other training events
Act as a mentor and role model for sales reps & field managers and encourage a culture of continuous learning and development.
Cultivate culture of coaching for the commercial team, set the standards and governance for this coaching culture across cluster by developing coaching plan for Field managers and ensure the sustainability of this culture through proven critical metrics that will be automated on CRM or Learning Management System or any similar vehicle
Collaborate with HR and Sales Management to remediate gaps in performance.
Develop strategic and tactical plans for your respective area for Commercial Training & Education (CT+E).

Requirements

What you’ll need

Bachelor’s degree
3-7 years' experience working in commercial, training or marketing role preferably in Smith & Nephew or related med device industry.
Working experience in learning / training related fields is a plus
Bilingual requirement - English proficiency high, plus local market language
Adult learning, facilitation skills certification (e.g. Bob Pike Certification, Langevin Learning) is a plus
Train the Trainer certification (e.g. Pioneer, Lane 4, Langevin) is a plus
Instructional design is a plus
Coaching skills is a plus
Project management certification is a plus
Challenger certification is a plus
Fundamental level certification for your respective franchise is a plus

Benefits

Comp & perks

401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical, Dental, Vision
Health Savings Account (Employer Contribution of $500+ annually)
Employee Assistance Program
Parental Leave
Fertility and Adoption Assistance Program
Discounts on fitness clubs, travel and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

adult learningfacilitation skillsinstructional designcoaching skillsproject managementsales enablementnegotiation skillsbusiness planningcurriculum developmentperformance remediation

Soft Skills

mentoringcontinuous learningcollaborationcoaching culturecommunicationleadershiporganizational skillsstrategic planningtactical planningfield training

Certifications

Bachelor's degreeadult learning certificationTrain the Trainer certificationChallenger certificationproject management certificationBob Pike CertificationLangevin Learning certificationPioneer certificationLane 4 certificationfundamental level certification