Customer Engagement Manager
Smith+Nephew
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the development and execution of a cross-functional Key Opinion Leader (KOL) strategy across the UK
- Map and nurture relationships with influential healthcare professionals
- Create structured engagement plans, ensuring evidence-led advocacy drives policy and practice
- Collaborate closely with Marketing, Medical Education, Market Access, and Sales to turn strategy into action
- Support sustainable growth and advance market presence
Requirements
- A marketing mindset with proven ability to design and deliver impactful engagement strategies
- Strong project management skills and experience working with internal stakeholders across multiple functions
- Excellent communication and negotiation skills to engage confidently with stakeholders at all levels
- Customer facing experience is a must, the role is primarily marketing-focused, requiring creativity and analytical thinking.
- Previous experience within the medical devices or healthcare industry is required
- Orthopaedics experience is ideal; surgical backgrounds are also a bonus!
Benefits
- Generous annual bonus and pension schemes
- Save As You Earn share options.
- Flexible vacation and time off
- Paid holidays and paid volunteering hours
- Private health and dental plans
- Healthcare cash plans
- Income protection
- Life assurance
- Discounts on gyms and fitness clubs
- Salary sacrifice bicycle and car schemes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementengagement strategiesanalytical thinking
Soft skills
communication skillsnegotiation skillscreativityrelationship building