Technical Support Engineer
Smith Douglas Homes
full-time
Posted on:
Location Type: Office
Location: Woodstock • United States
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Tech Stack
About the role
- Support employees across all Affiliates and the Support Center with technology concerns.
- Install, configure and update computer hardware, software, printers, scanners, routers, phones, etc.
- Set up and configure network and computer equipment at new communities and in Division and Community offices.
- Help end users with computer tasks (e.g. Microsoft Office, printing, connecting to the Internet, VPN, home building application setup, removing viruses, solutions for problems, training in Office 365, etc.).
- Managing support tickets to resolution with IT Service Provider(s).
- Complete projects and tasks as defined by IT Management.
- Keep track of users’ system issues until resolved by adhering to the agreed timelines using the SD Service Desk Portal.
- Follow up with users to ensure their IT systems are fully functional after troubleshooting.
- Create/Update Tech Support documentation as needed.
- Provide onsite and remote Tier I/II/III direct support to Sales Agents and Construction staff on a broad array of technologies including Windows 10\11 PCs, Printers, Kiosks, VOIP Solutions and LAN/WAN network components.
- Provide on-call support as scheduled and help troubleshoot, diagnose and resolve issues.
- Maintain Active Directory including user provisioning, deprovisioning.
- Oversee network builds and cable pulls as physical changes to the office are made.
- Maintain Microsoft 365 products as needed.
- Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications.
- Work collaboratively with peers to provide quick response, diagnosis, and resolution of customer issues.
- Perform both remote and onsite hardware and software repairs, upgrades, and installations.
- Serve as technical lead on internal projects and tasks.
- Manage and maintain inventory of hardware and software across the company division and community offices.
Requirements
- 7+ years of experience providing IT technical support
- Proficiency with: Microsoft Windows 10/11, Microsoft Windows Servers, Active Directory, Exchange Server, Office 365, Remote Desktop Services, Networking technologies
- Associate or Bachelor’s degree in Computer Science preferred.
- Excellent communication skills
- Ability to explain complex technical solutions to internal customer
- High attention to detail
- Excellent follow through skills
- Process driven mindset
- Able to thrive in a dynamic, fast paced environment
- Ability to manage regular multi-tasking
- Strong troubleshooting skills
- Aptitude for finding creative alternative solutions
- Good judgment, technical common sense, and solid problem-solving skills
- Strong work ethic
- Ability to lift and move computer equipment as needed
- Desire to learn, grow and develop new skills.
Benefits
- competitive compensation and benefits package
- family type work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Windows 10Microsoft Windows 11Active DirectoryExchange ServerOffice 365Remote Desktop ServicesNetworking technologiesTroubleshootingHardware repairsSoftware installations
Soft Skills
Excellent communication skillsAttention to detailFollow through skillsProcess driven mindsetAbility to multi-taskStrong troubleshooting skillsCreative problem-solvingGood judgmentTechnical common senseStrong work ethic
Certifications
Associate degree in Computer ScienceBachelor's degree in Computer Science