Technical Support Engineer

Smith Douglas Homes

Technical Support Engineer providing technology support for employees across Smith Douglas Homes. Focus on hardware, software, and network issues with a family type work environment.

Posted 4/17/2026full-timeWoodstock • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Support employees across all Affiliates and the Support Center with technology concerns.
Install, configure and update computer hardware, software, printers, scanners, routers, phones, etc.
Set up and configure network and computer equipment at new communities and in Division and Community offices.
Help end users with computer tasks (e.g. Microsoft Office, printing, connecting to the Internet, VPN, home building application setup, removing viruses, solutions for problems, training in Office 365, etc.).
Managing support tickets to resolution with IT Service Provider(s).
Complete projects and tasks as defined by IT Management.
Keep track of users’ system issues until resolved by adhering to the agreed timelines using the SD Service Desk Portal.
Follow up with users to ensure their IT systems are fully functional after troubleshooting.
Create/Update Tech Support documentation as needed.
Provide onsite and remote Tier I/II/III direct support to Sales Agents and Construction staff on a broad array of technologies including Windows 10\11 PCs, Printers, Kiosks, VOIP Solutions and LAN/WAN network components.
Provide on-call support as scheduled and help troubleshoot, diagnose and resolve issues.
Maintain Active Directory including user provisioning, deprovisioning.
Oversee network builds and cable pulls as physical changes to the office are made.
Maintain Microsoft 365 products as needed.
Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications.
Work collaboratively with peers to provide quick response, diagnosis, and resolution of customer issues.
Perform both remote and onsite hardware and software repairs, upgrades, and installations.
Serve as technical lead on internal projects and tasks.
Manage and maintain inventory of hardware and software across the company division and community offices.

Requirements

What you’ll need

7+ years of experience providing IT technical support
Proficiency with: Microsoft Windows 10/11, Microsoft Windows Servers, Active Directory, Exchange Server, Office 365, Remote Desktop Services, Networking technologies
Associate or Bachelor’s degree in Computer Science preferred.
Excellent communication skills
Ability to explain complex technical solutions to internal customer
High attention to detail
Excellent follow through skills
Process driven mindset
Able to thrive in a dynamic, fast paced environment
Ability to manage regular multi-tasking
Strong troubleshooting skills
Aptitude for finding creative alternative solutions
Good judgment, technical common sense, and solid problem-solving skills
Strong work ethic
Ability to lift and move computer equipment as needed
Desire to learn, grow and develop new skills.

Benefits

Comp & perks

competitive compensation and benefits package
family type work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Windows 10Microsoft Windows 11Active DirectoryExchange ServerOffice 365Remote Desktop ServicesNetworking technologiesTroubleshootingHardware repairsSoftware installations

Soft Skills

Excellent communication skillsAttention to detailFollow through skillsProcess driven mindsetAbility to multi-taskStrong troubleshooting skillsCreative problem-solvingGood judgmentTechnical common senseStrong work ethic

Certifications

Associate degree in Computer ScienceBachelor's degree in Computer Science