DevOps Engineer

• Collaborate with our Security Operations teams to help define and implement best practices around Cloud Service Provider configuration for Azure and other cloud providers.
• Develop, implement and coordinate a multi-tenant approach around service offerings for DB, Container platform, Authentication, Certificates, and Product Registries etc.
• Design and maintain performance testing strategies, framework, and environments in the cloud. Develop and maintain cost/utilization tracking and attribution processes for all Cloud Service Providers.
• Create documentation around Cloud Service Provider offerings detailing use cases, best practices, and implementation details.
• Develop and maintain technical relationships with our core Cloud Service Providers.
• Implement and maintain a secure and scalable infrastructure platform for delivering Cloud Services applications.
• Ensure that internal and external SLA’s meet and exceed expectations, and ensure that system centric KPIs are continuously monitored and improved.
• Create tools for automating deployment, monitoring and operations of the overall platform.
• Participate in an on-call rotation to provide application support, incident management, and troubleshooting.
• Provide ongoing maintenance and support of internal tools, improve system health and reliability.
• Assist customers with the on-site deployments when needed.
• Implement and manage observability tools (logging, metrics, tracing) for performance insights, Otel and Grafana Stack preferredOngoing compliance with organizational policies, procedures and practices (such as but not limited to security policies) are an ongoing requirement of the employment or contractual agreement.
• Accountable for ensuring that all working hours are accurately reported in Time Tracking System on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in the time tracking system is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Comply with the privacy, security and confidentiality policies. Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party.

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