Production Engineer

• Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues.
• Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
• Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents.
• Collaborating with coredev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements.
• Support the mentoring of Tier 1 and Tier 2 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor.
• Participate in major incident response teams.
• Ensure relevant documentation is kept up to date.
• Ensure relevant frameworks are kept up to date.
• Research technologies that will be used in new and existing modules of the solution.
• Work closely with all areas of the business to gather product requirements and design, implement and test components of the system.
• Advise and provide input into good technical design and industry trends.
• Ability to analyze and solve problems, identify issues and apply or implement solutions.
• Responsible for mentoring, coaching and leading less experienced (junior/co-op) Developers.
• Analyze and evaluate requirements and propose high level design and technical solutions at all stages of development.
• Break down work for other team members and be the go to person for project issues/status.
• Propose new techniques and technologies for software development.
• Responsible for coding standards of the team/department.
• Responsible for tools and frameworks used by the team/department.

Production Engineer

Production Support Engineer

Golang SRE, Production Engineer

Senior Production Support Engineer

Senior Production Engineer

Senior Staff Production Engineer