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About the role
Key responsibilities & impact- Lead the delivery of secure, scalable and high-performing IT operations across the business
- Own service delivery, strengthening operational governance and driving continuous improvement
- Ensure platforms, systems and AI tools are reliable, compliant and optimised to support growth
- Build a high-performing, accountable IT function
- Ensure SLA performance and continuously improve service quality
- Lead major incident management, root cause analysis and issue prevention
- Manage IT budgets, SaaS licensing and vendor relationships to drive value
- Oversee JML processes, access controls and identity governance
- Administer and govern AI platforms, including GPT Enterprise
- Monitor AI usage, mitigate risks and ensure compliance with policies and regulations
- Strengthen security posture through patching, endpoint compliance and audit readiness
- Support ISO27001 alignment and maintain operational evidence
- Lead and develop IT engineers, setting KPIs and driving accountability
- Identify and implement automation opportunities to improve efficiency
- Standardise documentation and reduce operational risk and dependencies
Requirements
What you’ll need- Proven experience managing IT operations in a growing organisation
- Strong knowledge of Google Workspace administration and identity management
- Experience with enterprise AI platforms, such as GPT Enterprise, or SaaS governance
- Understanding of ISO27001 or structured compliance frameworks
- Knowledge of endpoint management tools, such as Intune or equivalent
- Experience leading, developing and performance managing engineers
- Strong documentation and process standardisation skills
- Commercial awareness with a focus on cost optimisation and value delivery
- A proactive, ownership-driven mindset with strong accountability
- Ability to operate effectively in a fast-paced, evolving environment
- Confidence to challenge and improve existing processes and standards
- Desirable: ITIL certification, v3 or v4, or equivalent experience
- Experience in media, marketing or multi-client environments
- Microsoft 365 or Entra ID administration experience
- Exposure to AI governance frameworks and data protection alignment
- Experience supporting ISO27001 audits or ISMS documentation
- Automation experience using scripting or workflow tools
Benefits
Comp & perks- 10% discretionary bonus
- £1,800 yearly wellbeing fund (on top of your salary!)
- Free Headspace subscription
- £500 yearly “Learning Fund” for learning
- 4 extra Wellbeing Days off per year
- 4pm finishes every Friday
- Flexible and hybrid working
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT operations managementservice deliveryincident managementroot cause analysisAI platformsSaaS governanceendpoint managementautomationdocumentation standardisationbudget management
Soft Skills
leadershipaccountabilityproactive mindsetcommercial awarenessprocess improvementstrong communicationperformance managementproblem-solvingadaptabilityteam development
Certifications
ITIL v3ITIL v4ISO27001