Bilingual Representative, English - Spanish Speakers

SMDigital USA

Bilingual Representative handling inbound and outbound funding inquiries in English and Spanish. Coordinating with clients, attorneys, and legal processes while maintaining records.

Posted 5/22/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries
Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
Coordinate with attorneys and law firms to collect required documentation and case updates
Assess case eligibility and route to the appropriate funding team for review and approval
Maintain accurate, detailed records of every client interaction and case progression
Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams
Uphold data privacy, compliance standards, and professionalism at every touchpoint

Requirements

What you’ll need

3+ years of experience in a customer service, call center, or client-facing role (Required)
Fluent in both English and Spanish — written and verbal (Required)
Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds
Patient and composed — especially when clients are in vulnerable or high-stress situations
Detail-oriented and accurate when handling sensitive legal and financial information
Comfortable managing multiple cases simultaneously with consistent follow-through
Flexible with shifting schedules and fully dependable in a remote work setup

Benefits

Comp & perks

Full-time remote work with a complete WFH support program
Maxicare HMO + PhilHealth coverage
SIL, PTO, and a special birthday leave
Paid vacation leave
Zero-interest employee loan program
Performance bonuses and merit-based recognition
Monthly Gen Pow-Wows and team engagement events with prizes
Arvios Leadership Development Academy and workshop programs
Monthly 1-on-1 touchbase calls with your HR partner

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

culturally sensitive communicationpatiencecomposuredetail-orientedaccuracyflexibilitydependabilityclient interactioncase managementmultitasking