SMDigital USA

Bilingual Representative, English – Spanish Speaker

SMDigital USA

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Answer incoming calls to gather and input relevant information regarding the client’s potential claim
  • Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims
  • Enter all details and information into the case management system and create leads
  • Assign all leads created to the Account Executives
  • Provide the best caller experience to clients
  • Perform other duties as assigned by Management

Requirements

  • Bilingual (Spanish-English) Speaking
  • Minimum of 6 months of experience working as a Customer Service Representative in a Business Process Outsourcing (BPO) environment
  • Strong computer (Excel/Word/PowerPoint) skills
  • Willing to work on shifting schedules
  • Keen to detail
  • Excellent data entry and typing skills
  • Meet the typing requirement of 40 WPM
  • Strong time management
  • Adaptability and accountability
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice
  • Ability to prioritize workload and multitask in a fast-paced environment
Benefits
  • Monthly Company Bonus Program
  • Paid Vacation Leave
  • Holiday Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrytypingExcelWordPowerPointcase management systemlead creationclaim assessmentveracity determination40 WPM typing speed
Soft Skills
customer serviceactive listeningverbal communicationwritten communicationtime managementadaptabilityaccountabilityattention to detailmultitaskingprioritization