Digital Marketing Account Manager – Client Facing

SMB Team

Client Experience Specialist managing digital marketing accounts for attorneys. Overseeing client services, strategy decisions, and performance reporting.

Posted 6/27/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong client management capabilities, effectively strategizing and communicating with clients while identifying and addressing service gaps. A proactive approach to problem-solving and adaptability in a fast-paced environment are essential.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital MarketingGoogle AdsLocal Service AdsFacebook AdsSEOPPCSocial Media MarketingClient Account ManagementReportingStrategy Development

Soft Skills

CommunicationInterpersonal SkillsOrganizationAttention to DetailProactivityResourcefulnessAdaptabilityClient Expectation ManagementProblem-SolvingCollaboration

Industry Keywords

Digital Marketing AgencyLegal IndustryClient ServicesService ImprovementFast-Paced EnvironmentAccount Portfolio Management

About the role

Key responsibilities & impact

Manage an assigned portfolio of accounts by overseeing the client services.
Work with the clients to make strategy decisions and pivots.
Work with internal services teams to strategize for the clients’ needs.
Identify areas where the clients’ services are lacking and offer proposed solutions.
Coordinate and execute monthly reporting calls with the client.
Over-communicate with clients regarding the work being performed and results achieved.

Requirements

What you’ll need

3-5 years of experience working at a digital marketing agency.
Experience working in the legal industry is a plus.
A deep understanding of digital marketing services and strategies.
Experience with Google Ads. Local Service Ads and Facebook Ads are a plus.
Proven track record in managing client accounts
Excellent communication skills and ability to manage client expectations.
MUST have strong interpersonal skills.
A keen eye for detail that zealously looks for any areas of improvement.
Solid organization skills so that you can effectively manage your daily, weekly, and monthly to-do list.
Proactive and resourceful in all aspects of your role.
Be able to work well in a fast-paced environment and adapt to frequent changes.
SEO + PPC or SEO + SOCIAL experience is required.

Benefits

Comp & perks

We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.
Team member education and learning budget on courses, events and books.
Company activities, outings, and retreats.
401(k) with a 3% Match.
WFH or come to the office. The choice is yours!