SMAVOO GmbH

IT Second Level Support Engineer

SMAVOO GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Hemmingen • Germany

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Salary

💰 €55,000 - €65,000 per year

Job Level

Junior

Tech Stack

Linux

About the role

  • Handling second-level tickets in the ticketing system
  • Technical analysis of faults and incidents in customer environments
  • Remote access to customer systems (VPN, servers, software)
  • Working with Linux and Windows servers
  • Analysis of logs, services and system states
  • Starting/restarting services, databases and applications
  • Conducting root cause analyses and maintaining clear documentation
  • Incident management including prioritization, escalation and follow-up
  • Handover of complex cases to third-level support
  • Close collaboration with service, commissioning and project teams
  • Technical support for rollouts and on-site assignments
  • Active customer communication via email and phone
  • De-escalation in critical situations through confident communication

Requirements

  • Several years of experience in second-level IT support
  • Very good knowledge of Linux and Windows servers
  • Experience with remote access (VPN, SSH, RDP)
  • Basic understanding of databases (e.g., starting, logs, basic analysis)
  • Experience in log handling and interpreting system logs
  • Understanding of software services and distributed systems
  • Experience with incident and ticketing processes
Benefits
  • Challenging technical tasks with genuine depth
  • Direct work on real customer systems
  • Close collaboration with engineering, service and project teams
  • Short decision-making paths and significant autonomy
  • Long-term prospects in a growing company
  • Attractive, performance-based compensation
  • Flexible working hours / possible remote work portion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxWindows serversVPNSSHRDPlog handlingincident managementticketing processesroot cause analysisdatabase analysis
Soft Skills
customer communicationconfident communicationde-escalationcollaborationdocumentation