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smava

Call Center Agent – Credit Insurance

smava

Call Center Agent advising clients on credit insurance solutions through phone consultation. Join a supportive team at a leading online credit comparison platform in Germany.

Posted 6/9/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • You advise our customers on credit insurance matters following loan completion.
  • You ensure high customer satisfaction through a strong service orientation.
  • You identify each customer's individual needs and support them with tailored solutions.
  • You act as an expert for our customers and provide telephone advice on the relevant insurance products.
  • You take customers' individual preferences into account.

Requirements

What you’ll need
  • You have already gained initial experience in sales or customer contact (e.g., sales or telesales).
  • You are service-oriented and have a strong interest in loans.
  • You are a strong communicator and convince customers with your open and professional telephone manner.
  • You are highly reliable and work in a committed, proactive way.
  • You are eager to develop professionally, highly motivated, and ready to grow with us.
  • Ideally, you have completed vocational training in a commercial/business field.

Benefits

Comp & perks
  • Benefit from our salary model with uncapped commission!
  • Internal career programs, further training opportunities, and coaching support your professional development.
  • Enjoy the flexibility to work 100% remotely from anywhere in Germany.
  • Your onboarding is conducted entirely digitally.
  • 30 days of annual leave.
  • Parents benefit from 10 child sick days in addition to the statutory entitlement.
  • Partnerships with sports and fitness providers.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
service orientationstrong communicationprofessional telephone mannerreliabilityproactive workmotivationcustomer satisfactiontailored solutionscustomer needs identificationexpert advice
Certifications
vocational training in commercial/business field