smava

Call Center Agent – Credit Protection

smava

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Together with your future colleagues, you will advise our customers on credit protection following loan approval.
  • You take into account each customer's individual wishes and ensure high customer satisfaction through a strong service orientation.
  • You identify customers' individual needs and support them with tailored solutions using our internal systems.
  • This is not cold calling — all of your customers are expecting and looking forward to your telephone consultation.
  • Our modern communication tools and the digital closing capabilities provided by our partners enable an efficient working day.

Requirements

  • You have already gained initial experience in sales or customer-facing roles (e.g., sales or telesales).
  • You are service-oriented and have a strong interest in credit products.
  • You are an excellent communicator and impress with an open and professional manner on the phone.
  • You are highly reliable and demonstrate a committed work ethic.
  • You are eager to grow, highly motivated, and want to get started with us.
  • Ideally, you have completed a commercial apprenticeship or equivalent vocational training.
Benefits
  • Your motivation is rewarded: benefit from our salary model with uncapped commission!
  • Internal career programs, training opportunities, and coaching support your professional development.
  • Work-life balance: enjoy the flexibility to work 100% remotely from anywhere in Germany.
  • Your onboarding is fully digital, and we will arrange the straightforward delivery of required equipment before your start date.
  • 30 days of annual leave; parents receive 10 additional child-sickness days on top of the statutory entitlement.
  • For your physical and mental wellbeing, we have partnerships with fitness providers.
  • We are committed to a diverse and inclusive work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
service orientationcustomer satisfactioncommunicationreliabilitywork ethicmotivationcommitmentprofessionalism
Certifications
commercial apprenticeshipvocational training