smava

Call Center Agent – Credit Insurance

smava

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Together with your future colleagues, you will advise our customers on credit insurance after loan completion.
  • You will consider each customer's individual needs and ensure high customer satisfaction through strong service orientation.
  • You will determine customers' individual requirements and support them with tailored solutions using our internal systems.
  • This is not cold calling — all of your customers are already expecting and welcome your telephone advice.
  • With our modern communication tools and the digital contracting options provided by our partners, nothing stands in the way of an efficient working day.

Requirements

  • You have already gained initial experience in sales or customer-facing roles (e.g., sales, telesales).
  • You are service-oriented and have a strong interest in loans and credit products.
  • You are an excellent communicator and persuade customers with an open and professional telephone manner.
  • You demonstrate high reliability and a committed working style.
  • You are eager to develop, highly motivated, and ready to grow with us.
  • Ideally, you have completed commercial vocational training.
Benefits
  • Benefit from our compensation model with uncapped commission!
  • Internal career programs, training opportunities, and coaching offerings support your professional development.
  • Work–life balance: enjoy the flexibility to work 100% remotely across Germany.
  • Your onboarding is fully digital, and we will arrange hassle-free delivery of the required equipment before your start date.
  • You receive 30 days of vacation; parents additionally benefit from 10 child-sick days on top of statutory entitlements.
  • Partnerships with fitness providers to support your physical and mental wellbeing.
  • We are committed to a diverse and inclusive working environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
service orientationcommunicationpersuasionreliabilitycommitmentmotivationcustomer satisfactiontailored solutionscustomer needs assessmentprofessional telephone manner
Certifications
commercial vocational training