smava

Call Center Agent – Loan Protection

smava

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Together with your future colleagues, you will advise our clients on loan protection after loan conclusion.
  • You will assess each client’s individual needs and support them with tailored solutions using our internal systems.
  • You will be the expert for our clients and provide telephone advice on the relevant insurance products.
  • You will take individual client preferences into account and enable high customer satisfaction through a strong service orientation.
  • This is not cold calling – all of your clients are expecting and welcome your telephone consultation.
  • With our modern communication tools and the digital signing options provided by our partners, nothing stands in the way of an efficient working day.

Requirements

  • You have already gained some experience in sales or customer-facing roles (e.g., sales, telesales or similar).
  • You are service-oriented and have a strong interest in loans.
  • You are a strong communicator and convince customers with your open and professional manner on the phone.
  • You are reliable and work with a committed, proactive approach.
  • You are eager to develop professionally, bring high motivation, and want to grow with us.
  • Ideally, you have completed a commercial or business-related vocational training.
Benefits
  • Benefit from our salary model with uncapped commission!
  • Internal career programs, training opportunities and coaching support your professional development.
  • Work-life balance: Enjoy the flexibility to work 100% remotely from anywhere in Germany.
  • Your onboarding is fully digital, and we will arrange for the necessary equipment to be sent to you before your start date.
  • You get 30 days of vacation; parents additionally benefit from 10 child sickness days on top of the statutory entitlement.
  • We offer partnerships with fitness providers to support your physical and mental wellbeing.
  • We are committed to a diverse and inclusive work environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
service orientationstrong communicationcustomer satisfactionreliabilityproactive approachmotivationprofessional development
Certifications
commercial vocational trainingbusiness-related vocational training