SMASH

Implementation Specialist

SMASH

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERPOracleSQL

About the role

  • Lead customer implementations following a defined four-week onboarding cycle.
  • Map customer ERP, CLM, and AP workflows during discovery and requirements gathering.
  • Configure system validation rules, approval thresholds, and confidence levels.
  • Deploy connectors, configure SSO integrations, and ingest customer contract data.
  • Process and validate historical invoice data, ensuring accuracy and performance benchmarks.
  • Coordinate go-live activities, including production feed activation and post-launch monitoring.
  • Conduct customer training sessions for AP and procurement teams.
  • Configure contract-to-invoice mappings across categories, locations, and reimbursement rules.
  • Coordinate with backend engineering teams to manage API, SFTP, EDI, and email integrations.
  • Test data ingestion pipelines and validate contract extraction accuracy (90%+ target).
  • Configure ERP write-back and webhook notifications for real-time alerts.
  • Manage multiple concurrent customer implementations across pods and timelines.
  • Troubleshoot configuration issues and escalate technical blockers effectively.

Requirements

  • Experience leading customer implementations or onboarding projects in SaaS or enterprise environments.
  • Strong technical aptitude with APIs, data mapping, and business logic configuration.
  • Knowledge of healthcare systems including ERP, AP, and CLM platforms (e.g., PeopleSoft, Workday, Oracle).
  • Proven ability to manage multiple concurrent projects with tight timelines.
  • Proficiency with SQL and Excel for data analysis, validation, and reporting.
  • Strong communication skills with the ability to translate technical concepts for non-technical users.
  • Analytical and problem-solving mindset with attention to detail.
  • Experience collaborating cross-functionally with engineering and product teams.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIdata mappingbusiness logic configurationSQLExcelcontract extractionsystem validation rulesapproval thresholdsconfidence levelsdata ingestion pipelines
Soft skills
strong communication skillsanalytical mindsetproblem-solving mindsetattention to detailability to manage multiple projectscollaborationcustomer trainingtechnical aptitudeescalation of technical blockerscoordination