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About the role
Key responsibilities & impact- Own a portfolio of 30+ active DSP and SSP partners: maintain daily communication, monitor account health, and proactively respond to performance changes
- Analyze key platform metrics (fill rate, win rate, RPM, eCPM, revenue) and independently initiate optimizations to drive account growth
- Manage the full onboarding cycle for new partners: technical setup, endpoint configuration, initial performance validation, and ramp-up support
- Identify upsell and expansion opportunities within the existing partner portfolio and collaborate with the BD team to act on them
- Serve as the first point of contact for technical issues; triage, reproduce, and escalate to the technical team with clear documentation
- Prepare regular and ad-hoc performance reports; translate data into actionable insights for both internal stakeholders and external partners
- Monitor platform profitability across assigned accounts and flag anomalies or risks in a timely manner
- Maintain strong, trust-based relationships with partners across multiple communication channels (email, Slack, calls)
- Stay current with programmatic ecosystem trends, OpenRTB spec updates, and privacy regulation changes relevant to partner operations
Requirements
What you’ll need- 2+ years of experience in Account Management or Customer Success in an AdTech company
- Solid understanding of the programmatic ecosystem: how DSPs, SSPs, and AdExchanges interact, what drives performance on both sides
- Practical knowledge of OpenRTB protocol: bid request/response structure, auction mechanics, key objects (device, app, site, imp)
- Ability to independently read and interpret platform data: identify drops, spikes, and root causes without hand-holding
- Experience working directly with both DSP and SSP partners
- Upper-Intermediate English or above written and spoken; most partner communication is in English
- Comfort with Excel/Google Sheets for data analysis
- Structured, detail-oriented approach to managing a large partner portfolio simultaneously
- Strong orientation towards result
Benefits
Comp & perks- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisOpenRTB protocolperformance optimizationaccount managementtechnical setupendpoint configurationperformance validationroot cause analysisprogrammatic ecosystem understandingbid request/response structure
Soft Skills
communicationrelationship managementdetail-orientedstructured approachindependent problem-solvingresult orientationcollaborationproactive responsetrust-buildinganalytical thinking