Smartwage Società Benefit

Customer Success Manager

• Own the Customer Success department and the company’s overarching software and service strategy
• Focus on client retention/loyalty and upselling
• Own and gather proactive client feedback
• Partner with marketing and sales on business development
• Department growth (hiring/managing team) for profitability
• Work with product on iteration and roadmapping via client feedback
• Manage a team of 10 across 3 verticals (Gaming, Music, Consumer brands) and 2 distinctions (Account Management and Community Management)
• Build and develop the team both within CS and working with Product for further SaaS solution positioning

Head of Customer Success