Junior Account Manager – Consumer
Smartwage Società Benefit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Partner closely with a Senior Account Manager to support a portfolio of high-value brand accounts — helping to deliver a seamless client experience from onboarding through to growth
- Manage day-to-day client communication, ensuring proactive, smooth execution of community and platform initiatives
- Help translate Discord data and community insights into actionable recommendations that drive client goals
- Collaborate with Community Managers, Product, and Business Development teams to deliver successful Discord campaigns and implementations
- Contribute excellence to all facets of client interaction, including written communication, weekly agendas, presentation decks, reports, and follow-ups.
- Identify opportunities to enhance the client experience and contribute to account expansion
- Stay ahead of community trends and bring new ideas to support client and team success
Requirements
- 1-3 years of experience in account management, customer success, or a related client-facing role (SaaS experience preferred)
- Strong relationship-building and communication skills — you’re confident working with both internal teams and client stakeholders
- Organised, detail-oriented, and proactive in managing day-to-day tasks and follow-ups
- Comfortable working across multiple projects in a fast-paced, collaborative environment
- A problem-solver with a positive, solutions-focused mindset
- Curious about online communities, especially how brands and fans connect on platforms like Discord
- Bonus points: Experience with the community management tech space (Discord especially)
- Exposure to working with high profile, global brand accounts within the tech and digital sectors
- Experience working with Notion
- Formulating client or community feedback into effective product feature requests
Benefits
- 5 weeks holiday + public holidays
- Flexible, fully remote working
- Annual UK team trips
- Stock options
- A say in how we grow—your voice will shape our future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successcommunity managementdata analysisclient communicationproject managementproduct feature requests
Soft skills
relationship-buildingcommunicationorganiseddetail-orientedproactiveproblem-solvingsolutions-focusedcuriosity