Customer Experience Agent

SmartStop Self Storage

Customer Experience Agent managing customer escalation calls for SmartStop Self Storage. Resolving inquiries and ensuring customer satisfaction for the self-storage industry in the U.S.

Posted 4/29/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses extensive company and company product knowledge to answer and appropriately address inquiries.
Performs other related duties as necessary or assigned.

Requirements

What you’ll need

High school diploma or equivalent.
Customer service experience required.
Excellent written and verbal communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Excellent decision-making ability.
Strong problem-solving skills.
Proficient in computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Ability to function well in an often-stressful environment.

Benefits

Comp & perks

Competitive salary
Health insurance including medical, dental and vision
Life and Disability Insurances
Ample paid time off
Generous holiday schedule
401(k) + matching with no waiting period
Employee assistance program
Paid employee referral program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencecomputer skillsproduct knowledgeservice knowledge

Soft Skills

written communicationverbal communicationactive listeningservice-orienteddecision-makingproblem-solvingability to work under stress

Certifications

high school diploma