Smartsheet

Marketing

• Achieve account and segment pipeline and engagement goals through targeted marketing strategies and tactics tailored to the high-priority sales segment you support.
• Align marketing investment directly to enterprise revenue targets, pipeline gaps, and regional sales priorities for your segment.
• Align and collaborate with other marketing teams such as Customer marketing, Demand events, Growth marketing, Sales development and others to create and deliver regional events and programs that meet regional pipeline, awareness, and customer cross-sell and upsell objectives.
• Establish and lead regular bi-directional pipeline inspection cadences with Sales leadership to identify coverage gaps, track conversion, and course-correct investments in real-time.
• Create and pilot multi-dimensional program templates, such as executive roundtables, bespoke customer days, and summits, that can be scaled as "playbooks" for the broader global team.
• Partner cross-functionally with Global Campaigns, Product Marketing, and SDRs to ensure the field has the messaging and enablement needed to accelerate deals at every stage.
• Manage complex regional budgets with precision and maintain high standards of data integrity within Salesforce and Tableau, ensuring all activities are tied to measurable ROI.
• Foster an environment that recognizes the diverse strengths individuals bring to the team to promote engagement and innovative marketing strategies.

Principal Field Marketing Manager

Software Engineer

• Manage one or more related teams of 6-10+ software engineers across a product area or emerging pillar, driving development and success of products that delight customers.
• Guide and mentor team members on architecture and best practices while reviewing and coaching on project designs for design review presentations.
• Analyze feature sets for market effectiveness and implementation efficiency, facilitating feedback and discussions with Product and Design teams.
• Create strong partnerships with product management and other essential business areas while contributing to business planning and product vision.
• Lead cross-team technical efforts and address technical challenges that span multiple teams within your pillar area.
• Plan and deliver end-to-end projects with high technical ambiguity and cross-team dependencies, communicating risks and building consensus with stakeholders.
• Mentor and coach individuals and managers both within and outside your teams, identifying and growing potential successors.
• Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineering talent strategically across multiple teams.
• Own setting yearly and quarterly technical and operational goals for your product area while managing metrics and reporting.
• Communicate effectively to executives and non-technical stakeholders, tailoring your approach to diverse audiences and anticipating conflicts proactively.
• Create repeatable processes for measuring and improving team efficiency while demonstrating operational excellence leadership across your teams.
• Champion AI adoption in both software and product development lifecycles, leveraging shared learnings to mature usage and enhance customer experiences.

Manager, Engineering – Solution Experiences

Manager

• Provide day-to-day management and on-site leadership for India-based Service Desk employees
• Conduct daily check-ins with US-based managers to receive priorities, understand workload requirements, and provide status updates
• Monitor and oversee Tier 1 security operations, including review of security event triage, alert response times, and adherence to incident response playbooks
• Actively participate in ticket resolution to maintain technical proficiency and lead by example
• Troubleshoot and resolve issues related to device hardware, software applications, network connectivity, and user access
• Handle overflow work during peak periods and critical issues that require immediate attention
• Create and maintain knowledge base articles, process documentation, and troubleshooting guides
• Serve as a technical resource and mentor for team members on complex technical issues
• Perform desktop administration tasks including software deployments, system configurations, and user provisioning
• Lead New Employee Onboarding Sessions
• Support IT hardware lifecycle management activities including imaging, deployment, troubleshooting, recovery and replacement
• Monitor individual and team performance to ensure work is getting done according to expectations and timelines
• Provide coaching, mentoring, performance feedback, and career development support for India-based employees
• Serve as the primary on-site escalation point during local business hours
• Ensure India-based team members have clear direction and understand priorities from US-based counterparts
• Remove blockers and provide resources needed for the team to be successful
• Track and communicate progress, challenges, and capacity constraints to US managers and Director
• Monitor team adherence to SLAs, quality standards, and service desk metrics
• Identify opportunities for process improvements and efficiency gains

Senior Manager, Service Desk

Product Marketing

• Develop a deep understanding of enterprise customer needs, pain points, and buying behaviors to craft compelling narratives that differentiate Smartsheet in the market
• Define and execute the end-to-end product marketing strategy for our enterprise solutions, including positioning, messaging, value propositions, launches and go-to-market plans that resonate with enterprise decision-makers
• Partner closely with Sales, Marketing, Customer Excellence, and Product to define effective messaging, campaigns, playbooks, and demos that enable revenue growth
• Create compelling, customer-centric content that translates complex product capabilities into clear business value for enterprise audiences
• Serve as the lead spokesperson for our enterprise solutions in strategic customer interactions, analyst briefings, and industry events
• Leverage data-driven insights and customer research to continuously refine messaging strategies and measure business impact
• Lead, mentor, and develop a team of senior product marketers—setting clear goals, providing guidance, and fostering a supportive, high-performing culture
• Build strong relationships with senior stakeholders and executive leadership, influencing without authority to drive clarity and momentum
• Take on additional cross-functional leadership responsibilities as needed

Senior Director, Product Marketing

• Be accountable for the team attainment of utilization and revenue in relation to department goals
• Be responsible for the oversight of delivery teams assigned to customer engagements
• Be accountable for delivery quality and customer satisfaction
• Act as a primary customer escalation point and help to resolve delivery issues
• Partner with resource schedulers to ensure appropriate project staffing
• Apply and help evolve operational metrics and gather supporting data to maximize team performance
• Identify, manage, and coordinate initiatives to support process improvements
• Contribute to the development of professional services offerings and delivery methodologies
• Own and maintain the refinement of processes, related tools, and documentation
• Collaborate and partner with Sales in the positioning of Professional Services
• Collaborate and partner with peer leaders across Customer Excellence in support of shared goals
• Develop a strong understanding of the Smartsheet platform and remain current on related features
• Perform other duties as assigned

Manager, Solution Services

Security Engineer

• Provide 1st and 2nd tier support to investigate and resolve technical problems remotely and physically onsite.
• Monitor security events 24/7, triage alerts, and execute predefined incident response playbooks (e.g., endpoint isolation).
• Escalate confirmed security incidents to Tier 2 or the Security Engineering team.
• Provide daily technical support to employees for internal desktop systems, software, and hardware, with a focus on endpoint security posture.
• Monitor the request queue (ticketing system), maintain passwords, data integrity, and file system security for the desktop environment.
• Perform employee onboarding tasks: machine & account setup, IT peripheral desk setup, and lead IT onboarding training.
• Install, configure, and troubleshoot desktop systems, workstations, and laptops (macOS & Windows).
• Communicate technical information clearly to all personnel, regardless of their technical understanding.
• Review existing documentation for areas of improvement and submit knowledge entries to improve first-call resolution.
• Participate in development of information technology and infrastructure projects as assigned.
• Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation.
• Maintain shift logs and update incident records.
• Work with other IT Department tasks as assigned.

Tier 1 Security, Desktop Systems Specialist

Auditor

• Participate in internal audit engagement planning, reporting, scoping, execution and follow-up.
• Act as central liaison between external audit and the business for Sarbanes Oxley (SOX) field work, manage projects to maximize productivity of audit and minimize impact to the business
• Establish and lead workstreams to ensure SOX tasks, including control documentation, are maintained and completed timely
• Perform testing of business process and IT controls, including obtaining, analyzing, and evaluating accounting and IT documentation, reports, data, flowcharts, etc.
• Leverage previous SOX experience and be an expert on topics such as information produced by entity / key reports, entity-level controls, and other audit considerations
• Establish processes to communicate internal control gaps to relevant parties and manage remediation to closure.
• Evaluate automated information processing systems, related non-automated processes and the interfaces among them.
• Other duties as assigned.

Senior Auditor

Product Designer

• Help establish, drive and articulate a vision for the future of design at Smartsheet.
• Define the user experience strategy and vision for your areas of oversight.
• Establish goals and target metrics that design decisions can be mapped to.
• Manage the day-to-day and strategic activities of UX designers, making sure that the human-centered process is properly planned and followed.
• Build, evolve and scale UX processes, standards, and tools.
• Mentor and coach UX designers in a motivating and supportive manner and keep the team on top of emerging UX techniques and tools.
• Develop career paths and programs tailored to individual team member professional development.
• Gain a deep understanding of user needs and goals and communicate them to cross functional product teams.
• Create alignment with other groups within the company by working collaboratively with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives and technical constraints.
• Translate business goals into innovative, creative and engaging product experiences.
• Support other duties.

Director, Product Design

• Define and drive the design experience for key areas of the enterprise platform. This involves translating business goals and user needs into innovative, elegant solutions.
• Lead the design lifecycle for major initiatives. This includes creating high-level frameworks and conceptual prototypes as well as delivering detailed specifications and final UI.
• Collaborate with product managers and engineers to identify opportunities, define requirements, and deliver features that provide clear business value and a superior user experience.
• Contribute to the evolution of the company's design system. This involves ensuring that mobile patterns and components are scalable, consistent, and easy to use across the platform.
• Champion a customer-centric mindset, using data and user feedback to inform design decisions and continuously iterate on the product.
• Operate with a high degree of autonomy, taking ownership of projects and driving them from concept to launch with minimal supervision.
• Maintain the highest standards for design quality, encompassing visual design, interaction design, and systems thinking.
• Advocate for inclusive design practices, such as accessibility and localization, ensuring they are core to the design system.

Senior Product Designer, Hybrid

Client Services Representative

• Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
• Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
• Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
• Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
• Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
• Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
• Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)

Client Services Director

Financial Planning and Analysis

• Oversee daily rhythms for your areas of support across WWFO (Sales & CE) and Finance to promote functional excellence and top-line growth
• Contribute to the annual planning and quarterly forecast, along with variance analysis cycles
• Partner with WWFO (Sales & CE) teams to align resource allocation with budget and financial targets; improve forecast accuracy and accountability
• Become the subject matter expert on sales & CE org structures, industry benchmarks, and KPIs
• Partner with Revenue Operations to drive alignment and outcomes within the Field organizations
• Collaborate across WWFO, Finance, and Business Intelligence to identify insights that increase growth and improve profitability; Explain findings into high-quality communications and help implement recommendations
• Develop and refine models and other frameworks, such as Bookings (product & services), Renewals, & Commissions
• Contribute to ad-hoc analysis and presentations to guide our decisions & support partner needs
• Oversee month-end close activities and maintain accuracy of financial reporting by partnering with Accounting

Senior Finance Analyst, WWFO FP&A

Salesforce Administrator

• Use Custom Objects, Flows, Custom Fields, Validation Rules, Page Layouts and Record Pages, and more to create solutions that improve our processes.
• Manage User configuration, Roles, Permission Sets and Permission Set Groups.
• Leverage Salesforce AI capabilities, including Agentforce and Einstein, to enhance automation, enable intelligent workflows, and improve user experiences.
• Work directly with team members to build requirements and success definitions.
• Help manage DocuSign, Impartner, Conga, and other integrated 3rd party tools to improve user efficiency.
• Stay up-to-date and educated with the latest Salesforce technologies and features.
• Work on implementation and maintenance of processes and integrated systems.
• Develop solutions and processes which will continue to serve the business as it scales.
• Evaluate inbound requests from partners to address system issues.
• Participate in system deployments, including validation and smoke testing.
• Perform individual record and bulk data updates to ensure data integrity.
• Will create documentation for internal processes and system configuration.

Account Manager

• Ensure alignment of company vision and strategic priorities with a workforce plan that enables execution at scale, serving as the bridge between high-level business objectives and global operations and delivery.
• Lead organizational design, workforce planning, and role clarity initiatives that reduce ambiguity, strengthen decision-making, and drive operational efficiency across the enterprise.
• Drive data-informed decision making, proactively identifying organizational risks and opportunities; partner with leaders through influence to ensure the right priorities are addressed and translated into action.
• Build globally consistent talent systems and programs that remain locally relevant, ensuring international teams are fully integrated into and aligned with the corporate vision.
• Establish the frameworks, guidance, and workflows required to enable leaders and People Business Partner (PBP) teams to design and implement solutions consistently at scale.
• Lead initiatives related to international team scaling and cross-regional management, with a specific focus on supporting growth and maturity in India.
• In partnership with Talent Management, design and implement programmatic frameworks for performance management, workforce design, and top-talent retention that drive clarity, accountability, and measurable outcomes.
• Provide organizational design, workforce management, and related HR practice coaching to senior leaders and the PBP team.
• Develop and mentor the PBP team and cross-functional partners, as needed, to build capability and support successful business outcomes.
• Foster strong partnerships with Legal, FP&A, Compensation, Talent Management, and other key internal stakeholders to ensure talent strategies are aligned, financially sound, and operationally scalable.
• Support and drive additional HR initiatives and responsibilities as the business evolves.