Smartsheet

Director, Engineering – Collaboration Services, Developer Edge

Smartsheet

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇬 Bulgaria

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Job Level

Lead

Tech Stack

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformMicroservices

About the role

  • Lead & scale EMEA engineering for Collaboration Services and Developer Edge (API Gateway, service mesh/ingress, auth, traffic management, developer portal/SDKs), building a high-performing org and culture of continuous improvement.
  • Deliver customer-delighting products while stewarding the health of our codebase and platforms (quality, maintainability, tech-debt management).
  • Own platform reliability & security: define SLOs/SLIs; drive incident readiness, on-call, change management; embed security by design in services and APIs.
  • Champion engineering excellence: modern CI/CD, strong automated testing, TDD where appropriate, and frictionless DevEx to speed safe delivery.
  • Set technical direction for collaboration capabilities and API/edge architecture (multi-region, microservices/SOA, zero-trust, rate-limiting, quota, observability, versioning, deprecation policy).
  • Run design & deployment reviews on high-impact changes; ensure scalable rollouts, monitoring, and safe rollback paths.
  • Hire, grow, and retain talent; coach managers and senior ICs; create succession plans; positively influence technical culture across groups.
  • Partner deeply with Product/Design on roadmap, outcomes, and customer feedback loops; communicate effectively with exec and non-technical audiences.
  • Operate across time zones: establish crisp rituals for distributed teams, with data-driven prioritization and clear accountability.

Requirements

  • 11+ years broad system architecture & engineering experience across multiple languages/frameworks; 3+ years leading orgs of ~20+ engineers (multi-team).
  • Proven leadership of microservices/SOA web applications and multi-region cloud platforms (AWS/GCP/Azure); strength in distributed systems and autoscaling.
  • Track record building highly available, secure customer-facing services; comfort with design reviews, deployment safety, and post-release monitoring.
  • Expertise in developer platforms: API design & lifecycle (versioning, deprecation), gateways/ingress, auth, quotas, telemetry/trace, and CI/CD pipelines.
  • Excellent communication across exec, product, and engineering; ability to influence technical culture and mentor senior talent.
  • Familiarity with Agile/Scrum at scale and product-engineering partnership best practices.
  • Bachelor’s or Master’s in CS/Engineering or equivalent practical experience.
  • Legally eligible to work in Bulgaria on an ongoing basis
  • Fluency in English is required
Benefits
  • Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
  • Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
system architectureengineeringmicroservicesSOAcloud platformsAWSGCPAzureAPI designCI/CD
Soft skills
leadershipcommunicationmentoringinfluencingcoachingcollaborationaccountabilitycontinuous improvementteam buildingcross-functional partnership
Certifications
Bachelor’s in CSMaster’s in Engineering