Accounts Receivable Coordinator

Smartsheet

Accounts Receivable Coordinator at Smartsheet handling payments, billing, and collections. Collaborating with customers and Sales teams to resolve issues and ensure timely cash collections.

Posted 6/1/2026full-timeRemote • 🇨🇷 Costa RicaJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests.
Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets.
Provides accounts receivables reports, analysis, and cash forecasts.
Works through Customer account past due reports to ensure timely cash collections.
Provides Customer account billing assistance to Sales teams as needed to resolve customer payment disputes.
Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes.
Other duties as assigned.

Requirements

What you’ll need

University degree or equivalent work experience
1+ years of customer service experience using enterprise resource planning (ERP) and service ticket/case systems
2+ years of accounts receivable experience (preferred)
Excellent verbal and telephone communication skills to include proficiency in English language
Ability to collaborate as part of a team, as well as external partners to accomplish organizational objectives.
Delivers quality of work to include timeliness, completeness, and accuracy.
Ability to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure
Regular and predictable attendance is an essential function of the job

Benefits

Comp & perks

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivablecash collectionbillingcredit requestsrefund requestscash forecastspayment disputesanalysisreportingenterprise resource planning (ERP)

Soft Skills

customer servicecommunicationcollaborationteamworkproblem-solvingtime managementindependencejudgmentadaptabilityattention to detail