Lead concurrent cross-functional projects of varying complexity through all phases of the project management lifecycle, including discovery, planning, execution, and closure
Facilitate the project discovery process, ensuring projects are aligned with strategic goals and deliver measurable benefits
Leverage Smartsheet’s project framework, which combines waterfall-based discovery with agile execution
Define and manage project scope, schedule, resources, milestones and deliverables
Create structure in ambiguous, evolving, or ad hoc settings
Align stakeholders across business and technical domains with strong leadership
Establish stakeholder alignment and actively manage stakeholder engagement
Create and maintain project documentation including RAID logs, dashboards, delivery plans, and lessons learned
Proactively escalate risks, drive decision-making, and model ownership of outcomes
Collaborate with resource managers to manage project team allocations and forecast project needs
Communicate trade-offs between customer expectations, team capacity, and technical feasibility to business partners and align on prioritization
Build trust and credibility with technical and business partners through transparency, follow-through and clarity
Provide technical and analytical guidance to project teams
Act as a cultural contributor to the IT PMO by sharing best practices, mentoring peers, and supporting the maturity of how projects are delivered
Requirements
8+ years of focused project management experience, including large cross-functional systems or integration projects
6+ years experience leading IT or enterprise systems-related initiatives
Flexibility to align to multiple timezones
Strong understanding of project management standards and best practices (PMI, PMBOK, SDLC)
Experience managing projects in both waterfall and agile (“wagile”) environments
Excellent written, verbal, and visual communication skills with experience presenting to senior leadership
Ability to drive accountability without authority; strong facilitation and conflict resolution skills
Familiarity with risk management, SOX compliance, and IT general controls
Commitment to continuously improving team performance, tools, and practices
Demonstrated strong judgement, influence across stakeholders, and ability to lead with structure in evolving and ambiguous environments