Smartsheet

Billing Coordinator

Smartsheet

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

Tech Stack

ERP

About the role

  • Process customer sales orders and invoicing requests including new product orders, upgrade orders, renewal orders, and statement of work (SOW) services orders
  • Achieve 98%+ accuracy for all processed transactions
  • Ensure invoicing schedules and deadlines are consistently met each month
  • Perform required order reviews and quality assurance prior to order invoicing
  • Adhere to all company financial and process controls
  • Build relationships and work within a team and cross-functionally to achieve the organization’s mission
  • Participate in special projects as assigned
  • Report to the Supervisor of Billing and Invoicing Operations located in San Jose, Costa Rica

Requirements

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent relevant work experience)
  • Minimum of 1 year of combined experience in finance, customer service, or a related operational support role
  • Prior experience in Sales Support or Sales Operations is a strong plus
  • Familiarity with working in ticketing systems, including managing queues and resolving cases in a timely and efficient manner
  • Experience with customer relationship management (CRM) tools such as Sales force
  • Experience with enterprise resources planning (ERP) systems such as Netsuite, Opscon or similar platforms is a plus
  • Strong written and verbal communication skills, with professional proficiency in English
  • Demonstrated ability to deliver high-quality support to internal teams, with a focus on professionalism, clear communication, and timely issue resolution
  • Ability to thrive in a fast-paced and dynamic environment with changing priorities
  • Highly organized with strong attention to detail and the ability to multitask effectively
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