Process customer sales orders and invoicing requests including new product orders, upgrade orders, renewal orders, and statement of work (SOW) services orders
Achieve 98%+ accuracy for all processed transactions
Ensure invoicing schedules and deadlines are consistently met each month
Perform required order reviews and quality assurance prior to order invoicing
Adhere to all company financial and process controls
Build relationships and work within a team and cross-functionally to achieve the organization’s mission
Participate in special projects as assigned
Report to the Supervisor of Billing and Invoicing Operations located in San Jose, Costa Rica
Requirements
Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent relevant work experience)
Minimum of 1 year of combined experience in finance, customer service, or a related operational support role
Prior experience in Sales Support or Sales Operations is a strong plus
Familiarity with working in ticketing systems, including managing queues and resolving cases in a timely and efficient manner
Experience with customer relationship management (CRM) tools such as Sales force
Experience with enterprise resources planning (ERP) systems such as Netsuite, Opscon or similar platforms is a plus
Strong written and verbal communication skills, with professional proficiency in English
Demonstrated ability to deliver high-quality support to internal teams, with a focus on professionalism, clear communication, and timely issue resolution
Ability to thrive in a fast-paced and dynamic environment with changing priorities
Highly organized with strong attention to detail and the ability to multitask effectively