Smartsheet

Content Designer II

Smartsheet

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $121,250 - $143,750 per year

About the role

  • Collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals.
  • Design conversational interfaces, prompt-based interactions, and AI-generated outputs. Ensure AI responses are accurate and maintain Smartsheet’s brand voice.
  • Understand user needs and business goals to co-create product content alongside design and product management teams.
  • Apply and evolve content strategies, guidelines, and processes. Create content audits, research-driven frameworks, and user personas.
  • Design clear navigation and content hierarchies that help users manage complex data and workflows efficiently.
  • Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication.
  • Stay current on emerging trends in UX, Human-Centered Design, and Generative AI.

Requirements

  • 3+ years in Content Strategy, Content Design, or UX Writing within a software development organization
  • Experience (or a deep, demonstrated interest) in designing for AI/ML features. This includes understanding prompt engineering, model personality, and the nuances of human-AI interaction.
  • Expertise in Figma and experience working within a robust design system.
  • Ability to create content that scales globally and translates well across different languages and cultures.
  • A passion for human-centered design and a track record of using research to inform content decisions.
  • Excellent collaboration skills and the ability to champion the "why" behind content decisions to stakeholders.
  • Bachelor’s degree in a related field.
Benefits
  • Medical/vision and dental coverage options for full-time employees
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Content StrategyContent DesignUX WritingPrompt EngineeringHuman-Centered DesignResearch-driven FrameworksContent AuditsUser PersonasAI/ML FeaturesContent Hierarchies
Soft Skills
CollaborationCommunicationStakeholder EngagementPassion for DesignEthical Implications Awareness
Certifications
Bachelor’s Degree