Help to create, evolve, and maintain the reporting infrastructure for the Customer Excellence organization
Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges
Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results
Partner with engineering, data science, and other analytics teams to build scalable analytics solutions
Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization
Mine large datasets, draw relevant insights and create visualizations to summarize findings
Analyze and monitor data for anomalies (recognizing trends and data quality)
Guide commission and territory planning processes with analytical support
Be a mentor and leader to the more junior analysts on the team

Requirements

Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics)
5+ years of experience in an analytics role with increasing responsibility
Experience in Cloud and SaaS go-to-market (GTM)
Expertise in SQL and preparing data for analysis, modeling, and visualization
Experience working with a business intelligence tool like Looker, Tableau, PowerBI, etc.
Experience with statistics (time series analysis, cluster analysis, multivariate analysis)
Experience publishing and presenting data and findings to non-data users

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata analysisdata modelingdata visualizationstatisticstime series analysiscluster analysismultivariate analysisKPI developmentdata mining

Soft Skills

leadershipmentoringcommunicationcollaborationproblem-solvinganalytical thinkingpresentation skillsbusiness acumenorganizational skillsinterpersonal skills