Operations

• Supervises a team of specialists in the execution and support of Smartsheet’s 24X6 fulfillment support operations
• Manage day-to-day Order to Fulfillment processes for assigned worldwide time zone(s)
• Act as point of escalation and resolution for sales assisted order issues on assigned time zone(s)
• Work to maintain fulfillment operations target of 98%+ accuracy across all sales assisted subscription transactions
• Act as key contact for Sales, Deal Support, Deal Desk, Field Systems, Enterprise IT, for all queries and escalations
• Lead, mentor, and motivate a team of order fulfillment specialists, fostering a culture of accountability and continuous improvement.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to support team members' professional growth.
• Ensures Fulfillment team members understand and adhere to key SOX controls through individual coaching and clear documentation
• Assists with reporting in order to measure performance to Operational Key Results
• Be a key contributor to driving system improvements to reduce dependencies on manual activities
• Other special projects as requested
• Perform other duties as assigned

Supervisor, Fulfillment Operations

Senior Mainframes Operations

India Operations

Senior Analyst, Workforce Management – Dialer Operations

Operations and Maintenance Engineer