Technical Account Manager, iGaming
SmartRecruitment.com - Smart Recruitment
full-time
Posted on:
Location: Isle of Man
Visit company websiteJob Level
Junior
About the role
- Act as the primary liaison between clients and internal teams
- Collect, assess, and prioritize client feedback for internal teams
- Handle escalations professionally to maintain strong customer relationships
- Identify process inefficiencies and drive improvements
- Ensure smooth deployment and support of key product deliverables
- Monitor service quality and propose enhancements
- Maintain customer delivery timelines by coordinating with internal teams
- Communicate effectively with colleagues and senior management
- Oversee integration processes for successful client launches
- Manage and justify client requests to ensure quality feature delivery
- Handle critical escalations and daily incidents between clients and internal teams
- Support operator inquiries with internal and external stakeholders
- Identify blockers to business growth and review customer communications for accuracy
- Facilitate ad-hoc projects as needed
Requirements
- 1–2 years of experience in the iGaming industry as an Account Manager, Customer Service Manager, or Service Manager (preferred)
- Familiarity with technical aspects such as API integrations
- Previous experience in an Operations or Account Management function within iGaming
- Strong understanding of key performance indicators in iGaming
- Ability to influence executive and C-level decision-makers
- Adaptability in a fast-paced environment
- Strong negotiation, presentation, and organizational skills
- Excellent written and verbal communication
- Attention to detail and project management abilities
- Fluent in English; Mandarin highly preferred but not mandatory
- Willingness/ability to work onsite in the Isle of Man (employer willing to offer visa/permit)