Account Manager

• Drive revenue growth by ensuring customers extract maximum value from our platform.
• Identify and implement upselling and cross-selling opportunities, increasing Annual Recurring Revenue (ARR) and expanding customer accounts.
• Drive towards exceeding assigned upsell/cross-sell revenue quotas with a structured and strategic approach.
• Consistently manage a high number of daily customer interactions — including calls, video meetings, demo presentations, and other outreach in order to drive engagement and revenue growth.
• Ensure full product adoption through proactive customer training, regular check-ins, and strategic business reviews.
• Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value.
• Minimize churn through proactive problem-solving and tailored strategies that enhance customer satisfaction and platform utilization.
• Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and continuous improvements.
• Constantly refine and improve customer success processes, including automating routine tasks and leveraging cutting-edge CS tools.

Account Manager

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