Smartnumbers

Engineer

• Network Operations Centre team monitors the components of our SaaS network infrastructure, ensuring it runs efficiently, delivering the high availability of our products.
• We are looking for a junior member who will take responsibility triaging customer queries and incidents, managing configuration, deployment, maintenance, and actioning alerts for all mission critical systems.
• You will be expected to take the first step in troubleshooting the various situations that may arise and provide technical support to our customers.
• The ideal candidate will have a wide and varied skill set but does require IP networking experience.
• Our estate is both multi-site on premise and cloud based, using continuously evolving technologies in a highly agile environment.
• The size of customers we have demands an exceptionally high level of care and support for their service.
• There will be extensive in-house training provided for the role on the systems which are unique to Smartnumbers.
• Formal external training will be provided for the more standard aspects of our infrastructure.
• After approximately 6+ months experience, you will be required to participate in the monthly on-call rota.

Junior NOC L2 Engineer

Full-stack Engineer

• Work in a small, agile team of software engineers developing and maintaining a large, enterprise grade, full stack web application deployed on AWS.
• Use front end technologies like Typescript, React (Storybook, Webcomponents), Angular (NgRx, RxJS), Material UI, Cypress/Playwright (E2E & Integration Testing).
• Work with back end technologies like Typescript, AWS services (Lambda/NodeJS, Fargate/Docker, EC2), Asynchronous Processing, Datastores and Indexing, APIs and CDNs, Data Analytics, and supporting services.
• Engage in development principles like Event driven systems design, TDD, BDD, REST & GraphQL API design, Single-table database design, SOLID principles, and best practices around non-functional requirements.

Software Engineer

• Building and maintaining our cloud-based data processing platform
• Realtime call risk analysis
• Maintaining and improving a large microservice architecture
• Integrating with different teams within Smartnumbers
• Database technologies including data warehousing
• Receiving and sharing real time audio streams.

Senior Software Engineer

• Working within the NOC L1 to build and support Smartnumbers services for our customers
• Alert Handling: Respond to alerts and alarms promptly, assessing the severity of issues and initiating appropriate troubleshooting procedures
• Basic Troubleshooting: Diagnose and resolve straightforward network / telecoms issues, escalating more complex problems to higher-tier engineers when necessary
• Call Health Monitoring: Utilise advanced monitoring tools to continuously track Call health, identifying potential issues and bottlenecks
• Documentation: Maintain detailed records of incidents, actions taken, and solutions applied, ensuring transparency and knowledge retention
• Escalation Support: Collaborate with higher-tier NOC engineers to resolve complex network / telecoms problems, facilitating swift incident resolution
• Customer Communication: Provide clear and concise updates to customers and internal stakeholders regarding incident status and resolution progress
• Champion the customer as part of the delivery process, taking a proactive approach to all aspects of customer delivery
• Train internal and external customers on the use of our products and services
• Work on projects set by the Manager as well as handling business as usual work

Junior NOC L2 Engineer

Software Engineer

Senior Software Engineer

Junior NOC L1 Engineer