Account Management Lead

SmartNews

Account Management Lead optimizing advertiser relationships and campaign performance for digital advertising firm. Managing key accounts and collaborating across teams to enhance product delivery and client satisfaction.

Posted 6/10/2026full-timePalo Alto • California • 🇺🇸 United StatesSenior💰 $150,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow relationships with advertisers, agencies, and strategic partners while serving as the primary point of contact for campaign performance and issue resolution
Monitor and optimize campaign performance across key metrics including CTR, CPC, CPA, ROAS, conversion rate, and revenue delivery
Provide data-driven recommendations to improve advertiser outcomes, retention, and long-term account growth
Partner with Sales teams on advertiser onboarding, account expansion, upsell opportunities, and strategic revenue initiatives
Collaborate cross-functionally with Ad Operations, Product, and Engineering teams to resolve issues and improve platform capabilities
Educate advertisers on native advertising best practices, including creative optimization, targeting strategies, and campaign performance insights, while sharing customer feedback to help shape product direction

Requirements

What you’ll need

3-5+ years of experience in account management or sales development within the digital advertising and performance marketing ecosystem.
Direct experience managing client-side relationships with advertisers, agencies, DSPs, or publisher monetization platforms.
Proven analytical mindset and deep expertise in campaign optimization, with the ability to interpret key performance metrics (e.g., ROAS, CPA, CTR) and provide data-driven recommendations.
Exceptional communication, relationship, and stakeholder management skills, combined with the ability to manage multiple complex accounts autonomously.
Experience working in both an early-stage startup and a large, established organization.
Having multicultural background or working experience

Benefits

Comp & perks

401(k) with employer matching
Up to 100% medical, dental, and vision insurance for you and your family
Benefit plan with monthly allowances
Complimentary lunch, snacks, and beverages in the office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

campaign optimizationCTRCPCCPAROASconversion ratedata-driven recommendationsadvertiser onboardingaccount expansionupsell opportunities

Soft Skills

communicationrelationship managementstakeholder managementanalytical mindsetautonomous account managementcollaborationeducational skillscustomer feedback integrationproblem-solvingmulticultural awareness