Account Manager

Smartlinx

Account Manager at Smartlinx managing client relationships in senior care technology. Driving retention, growth, and ensuring measurable value from solutions offered.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with client stakeholders, including operational leaders and executive sponsors such as CFOs, CHROs, and other senior decision-makers.
Serve as the primary point of contact and strategic relationship manager for assigned accounts and territory.
Drive customer retention, contract renewals, change orders, cross-sell, upsell, and overall revenue growth within assigned accounts.
Develop and execute strategic account plans, including stakeholder mapping, risk mitigation, adoption strategies, and whitespace opportunity identification.
Lead regular client touchpoints, including business reviews, operational reviews, and executive business reviews (EBRs), focused on customer outcomes and long-term partnership growth.
Partner with customers to understand business goals, operational challenges, and evolving priorities to ensure alignment with Smartlinx solutions and services.
Monitor customer health, identify risks proactively, and coordinate internal resources to drive issue resolution and customer satisfaction.
Collaborate with Professional Services, Support, Product, and other internal teams to support successful implementations, adoption, and ongoing customer engagement.
Maintain accurate forecasting for retention and expansion opportunities, including GRR and NRR performance metrics.
Prepare and present reporting, insights, trends, action plans, and account updates to both customers and internal leadership.
Maintain accurate and timely account activity, opportunities, contracts, and customer updates within CRM systems.
Act as a customer advocate internally, helping influence process improvements, product feedback, and overall customer experience initiatives.
Support the continuous improvement of customer lifecycle processes, engagement strategies, and account management best practices.

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience preferred.
7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing roles.
Proven experience managing and growing complex customer relationships, including renewals, retention, expansion, and executive stakeholder engagement.
Strong communication and presentation skills, with the ability to build credibility with both operational users and senior executives.
Demonstrated success managing multiple priorities, navigating complex customer environments, and driving measurable customer outcomes.
Experience leading strategic account planning, executive business reviews (EBRs), and customer success initiatives.
Comfortable working cross-functionally across Sales, Product, Professional Services, Support, and Leadership teams.
Experience using CRM platforms such as Salesforce or similar systems required.
Strong analytical and problem-solving skills, with the ability to interpret customer data, identify trends, and develop actionable plans.
Healthcare, workforce management, or SaaS industry experience strongly preferred.
Ability to operate independently while contributing positively within a collaborative, fast-paced environment.

Benefits

Comp & perks

Medical
Dental
Vision
FSA & HSA
Life Insurance
Pet Insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successstrategic account planningcustomer retentioncontract renewalscross-sellupselldata analysisrisk mitigationcustomer engagement

Soft Skills

communication skillspresentation skillsrelationship managementproblem-solving skillsanalytical skillscollaborationtime managementcustomer advocacystrategic thinkingadaptability

Certifications

Bachelor's degreeCustomer Success certificationAccount Management certificationSaaS certificationProject Management certificationHealthcare technology certificationSalesforce certificationData Analysis certificationBusiness Analysis certificationLeadership training