Director of Carrier Engagement

SmartLight Analytics

Director of Carrier Engagement responsible for payment operations and analytics at SmartLight Analytics. Leading initiatives to improve carrier partnerships and operational excellence.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Attend monthly Business Review meetings with clients providing detailed and analytical data insights as it relates to carrier engagement.
Attend monthly Carrier meetings providing referral findings and leading data-driven discussion
Hands-on delivery of the carrier experience vision, standards and service models
Lead initiatives that strengthen trust, transparency, and partnership with carriers
Identify performance gaps and lead cross‑functional improvement plans
Manage escalations and ensure timely resolution of carrier issues
Champion a consistent, high‑quality experience across all carrier and client touchpoints
Serve as an executive liaison for carrier and client relationships focusing on service, performance and partnership
Develop team capabilities in communication, analytics, relationship management, and problem-solving

Requirements

What you’ll need

Bachelor’s degree in business, operations, or related field; advanced degree preferred
5 - 10+ years of experience in payment integrity operations, financial operations, or quality management
Experience managing the payment integrity operations process, workflow patterns and complex operational programs
Strong analytical, problem‑solving, and process‑improvement skills

Benefits

Comp & perks

Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysispayment integrity operationsfinancial operationsquality managementprocess improvementworkflow managementoperational programs

Soft Skills

communicationanalytical skillsproblem-solvingrelationship managementleadershiptrust buildingtransparencypartnership development

Certifications

Bachelor’s degreeadvanced degree